Shradha Harshwardhan Desai
Pune
Summary
Telemarketing professional with a strong record at NIIT Education Center, specializing in lead conversion and customer engagement. Proficient in CRM software and active listening, consistently surpassing monthly call targets to drive enrollment growth. Focused on delivering measurable results and enhancing sales support.
Overview
5
5
years of professional experience
Work History
Telemarketing Associate
Silver Jubilee Mahindra
Pune
11.2023 - 04.2024
- Handled sales-related calls and provided product information
- Ensured timely follow-ups and customer satisfaction
- Worked closely with other departments such as Sales, Customer Service, and Marketing.
- Conducted outbound calls to potential customers for sales purposes.
Telemarketing Executive
NIIT Education Center
Pune
01.2019 - 01.2022
- Managed customer inquiries and guided them regarding course information
- Achieved monthly call targets and converted leads into enrollments
- Responded to customer inquiries via telephone, email, or chat applications.
- Provided pricing information, answered queries, and obtained customer feedback regarding product features and benefits.
Education
B.Tech Computer Software - Computer Applications
Savitri Bai Phule Pune University
Pune01-2021
12th HSC - Science Education
Savitri Bai Phule Pune University
Pune03-2015
10th SSC - Science Education
Mount Carmel Convent High School
Pune01.2013
Skills
- Excellent Communication
- Data entry
- CRM software
- Lead generation
- Customer service
- Call center operations
- Customer engagement
- Sales support
- MS office
- Active listening
- Telecalling & Customer Handling
- Lead Conversion
Languages
- English
- Hindi
- Marathi
Timeline
Telemarketing Associate
Silver Jubilee Mahindra
11.2023 - 04.2024
Telemarketing Executive
NIIT Education Center
01.2019 - 01.2022
B.Tech Computer Software - Computer Applications
Savitri Bai Phule Pune University
12th HSC - Science Education
Savitri Bai Phule Pune University
10th SSC - Science Education
Mount Carmel Convent High School
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