Shradha Mathur
GOA
Summary
Client Servicing professional with exposure of handling corporate as well as individual HNI clients in various industries like banking, events construction and hospitality. Enthusiastic and result oriented with passion for building relationships with internal as well as external stakeholders.
Overview
19
19
years of professional experience
Work History
Manager Home Owner Relations
Isprava Vesta Pvt Ltd
Goa
04.2024 - Current
- Serve as the sole liaison for cluster homeowners.
- Conducted routine checks to ensure proper maintenance standards.
- Sharing monthly payout reports for rental villas with homeowners.
- Generate and distribute monthly expense reports to homeowners.
- Maintain timely fee collection for the villa and community upkeep.
- Addressing homeowner concerns efficiently.
- Ensured adherence to Isprava's villa maintenance protocols through departmental coordination.
- Ensuring significant savings by optimizing costs related to the villa.
- Collecting villa management fees monthly.
Customer Relation Manager
Vianaar Homes Pvt Ltd.
Goa
12.2020 - 12.2023
- Maintained customer satisfaction throughout the post-sales process till unit handover.
- Coordinated efforts for 8 distinct projects overseeing close to 100 clients.
- Facilitated interdepartmental communication for the swift handling of client complaints.
- Provided clients with visual updates on construction progress as needed per milestone.
- Visited multiple client sites to ensure project alignment.
- Managed post-possession utility transfer processes for clients.
Venue Manager
Weddingz.in
Goa
06.2019 - 08.2020
- Managed sales processes for venues hosting various events.
- Reliable attainment of monthly sales objectives within allocated venue.
- Facilitated collaboration among production staff, resorts, and artist managers for flawless wedding ceremonies.
- Ensured timely and accurate event-end payment collection in accordance with company guidelines.
Business Partner Operations
Hostel Pitchers Bar & Café
Goa
05.2018 - 05.2019
- Oversaw all aspects of hostel operations.
- Tracked financial records for hostel, bar, and cafe.
- Handled content updates for hostel's social media presence.
- Managed listings on Hostelworld, Booking.com, Goibibo, and TripAdvisor.
- Coordination with various booking platforms to ensure timely payments.
- Tracking stock levels for various departments including hostel, bar, and cafe.
- Manage kitchen operations daily.
- Enhanced guest relations to foster strong connections.
- Motivated guests to share reviews on social media.
Assistant Manager Client Servicing
Collective Heads Experiential Marketing Solutions Pvt. Ltd.
Mumbai
02.2016 - 03.2018
- Coordinate and execute activities for various client engagements.
- Acquisition of new clients to achieve the annual business target given.
- Create concise and engaging presentations aligned with client directives.
- Managed project execution through effective coordination with production teams.
- Negotiated project costs with clients, ensuring profitable outcomes.
- Completed billing closure post-project completion.
Client Relationship Manager
Events Prabandhan & Promotions India Pvt. Ltd.
Delhi
03.2012 - 02.2016
- Identified client needs for event planning.
- Facilitated effective client negotiations on costs through teamwork with the operations department.
- Ensured seamless event execution.
- Scheduled travel plans and hotel reservations for employees and clients.
- Executed location surveys to ensure event requirements were met.
- Providing project-specific presentations to prospective customers.
PR Executive
Preferencz
Lucknow
04.2009 - 01.2012
- Cultivated strong connections with local print and electronic media.
- Secured coverage for client press releases in top-tier newspapers.
- Coordinated venue bookings for press conferences and product launches.
- Prepared comprehensive media kits.
- Coordinated media outreach for event coverage.
- Generated extensive press exposure after the event.
Service Partner
Yes Bank
Lucknow
08.2005 - 02.2009
- Delivered outstanding customer support to ensure client satisfaction and loyalty.
- Managed cash transactions at teller counter.
- Assessed client financial requirements.
- Enhanced customer awareness of diverse banking solutions.
Education
MBA - Human Resource
Tamil Nadu University
01.2005
B.Com -
University of Lucknow
01.2002
Diploma in Airline & Travel Management -
Trade Wings Institute of Management
Skills
- Cross-functional team management
- Communication Skills
- Time management abilities
- Customer Relations
- Team building
- Adaptability
- Multitasking Abilities
Timeline
Manager Home Owner Relations
Isprava Vesta Pvt Ltd
04.2024 - Current
Customer Relation Manager
Vianaar Homes Pvt Ltd.
12.2020 - 12.2023
Venue Manager
Weddingz.in
06.2019 - 08.2020
Business Partner Operations
Hostel Pitchers Bar & Café
05.2018 - 05.2019
Assistant Manager Client Servicing
Collective Heads Experiential Marketing Solutions Pvt. Ltd.
02.2016 - 03.2018
Client Relationship Manager
Events Prabandhan & Promotions India Pvt. Ltd.
03.2012 - 02.2016
PR Executive
Preferencz
04.2009 - 01.2012
Service Partner
Yes Bank
08.2005 - 02.2009
MBA - Human Resource
Tamil Nadu University
B.Com -
University of Lucknow
Diploma in Airline & Travel Management -
Trade Wings Institute of Management
Similar Profiles
Juilee MakheJuilee Makhe
Interior Designer- Lead at Isprava Vesta Pvt. Ltd.Interior Designer- Lead at Isprava Vesta Pvt. Ltd.
Vamsee Murali JallepalliVamsee Murali Jallepalli
GM(Operations) / Project Director at Isprava Vesta Pvt LtdGM(Operations) / Project Director at Isprava Vesta Pvt Ltd
Ana RizviAna Rizvi
Manager - Legal at Isprava VestaManager - Legal at Isprava Vesta