Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shradha Nivendkar

SME / Acting Lead
Pune,Maharashtra

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Overview

5
5
years of professional experience

Work History

SME /Acting Lead

Tech Mahindra
Pune
03.2020 - Current
  • Designed and prepared reports, studies, and related documentation.
  • Enhanced operation through monitoring, supporting and proper product knowledge.
  • Facilitated product development with implementation of standard best practices.
  • Improved team productivity and efficiency through training and support.
  • Analyzed business problems, identifying root causes and developing solutions for clients.
  • Monitored and tracked team progress to identify improvement opportunities.
  • Collaborated with management to identify and prioritize new projects coming in.
  • Worked with multidisciplinary teams in effectively addressing inquiries and troubleshooting issues.
  • Developed and presented business cases, presentations and reports to senior management.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Managed project plans, timelines and budgets.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.

Senior Associate

Tech Mahindra
Pune
01.2019 - 03.2020
  • Collected data and developed detailed spreadsheets to monitor
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Delivered clerical support by handling range of routine and special requirements.
  • Updated account information to maintain customer records.
  • Dealt with tickets and reviewed reports

Education

SSC

GES HAL High School
NASIK
04.2001 -

HSC

Kesharbai Lahoti Collage
Amravati

Bachelor of Commerce -

Pune University
Pune
04.2001 -

Skills

    Financial and operational reporting

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Additional Information

  • Cost assurance

Cost assurance is a project which improve the efficiency from the cost leakage on the supplier side. it finds unbilled sources of the customers side and check if we pay the suppliers for the same sources.

  • Revenues Assurance

Revenues Assurance is a project which finds revenue leakage and stops it from causes in future.

  • SAP Supply chain

SAP Supply chain is about inventory and supply of goods that are stored and supplied to construction location.

  • Contract Assurance

Contract Assurance is a project where we review the teams and condition of payment in the contract and review if the payments are done accordingly and all the clauses are followed.



Timeline

SME /Acting Lead

Tech Mahindra
03.2020 - Current

Senior Associate

Tech Mahindra
01.2019 - 03.2020

SSC

GES HAL High School
04.2001 -

Bachelor of Commerce -

Pune University
04.2001 -

HSC

Kesharbai Lahoti Collage
Shradha NivendkarSME / Acting Lead