Shradha Thapa

Leadership & Sales Management

• Single point of contact for Sales, Operations, Vendor Relations, and Crisis Management - Noida
• Converted referrals & new leads into sales; drove client expansion & renewals (90%).
• Ensured seamless coordination between teams to drive efficiency and business growth. Maintained an occupancy of 80% across all 4 centres.
• Generated ₹15–20L/month as additional sale revenue (Day Passes, Meeting Rooms, Alliances, F&B)
• Managed Client agreements, including negotiation, closure, and client-specific customizations.

Client Satisfaction & Operations

• Ensured minimal client complaints and maintained zero-age debt on collections
• Managed 2,550 seats across four locations + two upcoming (2,000 seats)
• Led renewals, expansions, & quality control, exceeding industry benchmarks
• Mitigated risks & ensured business continuity during crises.

People Development & Growth

• Led 11 direct reportees, providing training, coaching, and leadership development
• Mentored by HOD for leadership development and future growth opportunities.

• P&L management for Noida region
• Successfully led operations for 2 business centers, overseeing a team of 2 Centre Managers & 8 Associates.
• Negotiated and closed high-value deals, converting new leads and referrals into loyal, revenue-generating clients.
• Led marketing initiatives, collaborating with IPCs, brokerage firms, and corporate clients for leasing.
• Handled web-based & walk-in queries, prepared proposals, and achieved sales targets.
• Conducted market research to identify new business opportunities and industry trends.
• Maintained a detailed database of key contacts across IPCs and property consultants.
• Maintained 80% occupancy during COVID, ensuring business continuity by client retention.
• Generated sales of 80 seats despite market challenges, driving revenue growth.

• Individually managed Centre Operations (484 Seats 80% - 85% occupied)
• Taken care of client's lease management & renewals of contracts
• Focused on improving customer service levels and ensure Zero client complaints
• Followed up with clients for renewals, extension of space requirement, agreements processing
• Followed up clients on outstanding payments/Collections - Zero age debt
• Achieved given Ops sales target regularly and maintained 80% + Occupancy by renewals and expansions
• Conducted several events for Ops revenue generation

Sales & Business Development Operations & Financial Management

• Achieved sales and collection targets, driving revenue growth.
• Led sales conversions through walk-in tours, online & offline marketing, IPCs, and LinkedIn.
• Focused on client retention & repeat business through continuous engagement.
• Managed Centre maintenance, material management, and wastage control for optimal efficiency.
• Managed 40 accounts & 500+ employees, ensuring smooth centre operations.
• Maintained zero-age debt, consistently receiving payments before due dates.
• Managed the server room, ensuring seamless IT operations.

• Front office operations of Co-working space
• Facility Management including Fire controlling panel, Internet Server room and
• Housekeeping management
• Housekeeping services management
• Security Services management
• Cafeteria services management
• Project management (Office interiors new & renovations)
• Electrical maintenance
• Air conditioner system maintenance

• Retail Store Operations for an Italian premium brand
• Managed all brand SOP'S for best customer experience