Shravan Rajavath

Work History

Customer Success Manager

Ecam secure (Stealth Monitoring services)- Pay roll Neel blue technologies

Hyderabad

02.2023 - Current

Team management, MIS reporting, SOP preparation, developing VBA macros, call quality reports, audit management, capacity planning, troubleshooting tickets, inventory management, controlling AHT, and NPS. Continue improvement steps and retention of client customers.
Handling key workflows in analytics and technical ticker resolution. Giving the MVP (Minimum Viable Product) as a solution to the client on urgent calls. Keeping control of DAU/MAU (Daily/Monthly Active Users), retention rate.
Developing a new strategy for system uptime, response time, and error rates.
Agile methodology implementation and waterfall strategy application for the elimination of lean in the process of resolving technical tickets related to client products, which are CCTVs based in California, Dallas, and some regions of Ontario.
Preparing a work plan on a monthly basis and capacity planning based on U.S. time zones.
Managed vendor relationships by negotiating contracts, and ensuring timely delivery of goods and services.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Created monthly reports for senior management, summarizing operational performance metrics.
Ensured compliance with regulatory requirements and industry standards.
Established processes to ensure efficient workflow throughout the organization.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Coached, mentored, and trained team members in order to improve their job performance.
Scheduled interviews for potential candidates, and conducted reference checks prior to hire.
Provided leadership during times of organizational change, or crisis situations.
Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
Analyzed customer feedback data to develop action plans for improving the services offered.
Oversaw daily operations, maintaining efficiency and quality standards.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Participated in after-hours on-call rotation to provide 24/7 support for critical issues.

Manager-Operations-Internship Placement

The William light institute

Melbourne

06.2021 - 01.2023

Responsible for proactively managing relationships with all stake holders
Responsible for the professional and efficient administration and processing of internship documentation received from students and host companies through developed tools.
Developing an LMS (Learning Management System) called Moodle and a Spice work ticketing tool using AHA and Confluence.
Implementation of Agile methodology- Kanban for development of new tool to make user friendly educational tools.
Managing quality checkers across the globe.
Conducting internal and external audit, managing team of auditors
Managing team of 20 people remotely and audit team of 9 folks
Acknowledging the team on the requirements for PYP internship documentation work, and checking data on the tool.
Implementation of Six sigma lean in process and improved process efficiency
Conducting pre-internship interviews about query and record student's preferred nominated occupation, current employment, potential employment or plans to relocate to a remote or regional area, work restrictions and/or limitations
Internship Intention Documentation: Work expectations, pre-requisites, and requirements of the ACS Professional Year Internship.
Detailed overview of the placement process, sourcing types/requirements, and associated fees.
Preparatory checklist (e.g., current cover letter, current CV, and academic progress)
Developed tools which sending suitable CVs on to relevant host companies for review before they offer internships
Work with host companies to identify candidates and arrange interviews making automation toold design.
Confirming IT students (Melbourne, Sydney and Adelaide) graduated pre-requisites including academic progress or report to ACS
Interview Follow-up, Monitor, record, and provide feedback to students following each interview
When unsuccessful, support student with feedback/training and alternate interviews
When successful, notify the student to determine the next steps.
Prepare for Placement-PYP must confirm host company meets all due diligence requirements, PYP must confirm all supervision and role requirements are documented on the PY Internship contract, all parties, including student, host, and PYP must sign the PY Internship Contract
Monitoring Placement: Monitor and ensure that the host company meets all requirements, provide feedback to the student where feedback or concerns arise, and complete all reporting requirements as per the ACS Student Management and Admissions Framework.
Assessment and Outcomes: Assessing the internship experience and retaining internship outcomes (competent/not yet competent). Complete all reporting requirements as per the ACS Student Management and Admissions Framework.
Provide Student CVs to host company to identify potential candidates and arrange interviews, seek, and document interview feedback to determine student training needs and selection outcomes
Maintain a database (Microsoft Teams Moodle and RTO Teams) of student information, telephone logs and student feedbacks to generate student reports for management whenever required.

Assistant manager operations

K- Fintech Pvt Ltd

Hyderabad

04.2019 - 11.2020

Mutual Fund operations banking (Client - InvescoMF)
Handling Team of 45 Register and Transfer agents for Invesco Mutual fund process and dealing with Systematic investment plan, Systematic withdrawal plan and Transfer plan
Mis reports prepared for weekly, monthly, and quarterly transactions using Sql, Excel, power Bi of data from direct investors and NSE, BSE
Maintaining quality metric and audit transaction wise with special driven plan and strategies
Maintaining Escalation matrix and giving timely solution to counter part for remediation plan
Budget allocation for various projects and implementation of quality methods
Training new folks on process and hiring
Reconciliation of Investments and bank deposits at our end and submit report on daily bases to Asset management center (Invesco Mutual fund)
Handled Hackathon to drive process efficiency
Maintained Performance management reports
Good understanding of Mutual fund industry and Net asset value other financial terminology
Execution of work allocation in team and get it completed in TAT
Managing other funds apart from Invesco in absence of Management and crisis time
Handling Complete automation is entire process for continuous improvement of process efficiency and getting desire output as per client requirement
Implementation of Agile model and Scrum model
Expertise in Root cause analyzing and 5Y method
Six sigma methodology for development of new automations in process and identifying gap, resolving those gaps with critical solutions for various levels of quality assurance
User Acceptance test and provide result to team for any changes
Handling last moment changes as per feasibility study and impact on process
Assist testing team in overall testing process and perform UAT with Client
Interaction with developer for process mapping and Team managers
Documenting user stories, Business requirement documents, functional requirement document.

Management Trainee (First level Manager)

Genpact India Pvt LTD

Hyderabad

09.2017 - 04.2018

US-Healthcare, making ad hoc reports using Sql, MS access data base.
Maintaining Accounts receivables of US health care (Medicare part D) and handling client calls, reports
Handling team size of 40 members- Voice process
Assist collectors to perform reconciliations on A/R received
Identifying process efficiencies, raise recommendation to automation and other parts of Health care account receivables
Updating weekly and monthly AR reports to client and resolving escalation from client
Preparing Performance and appraisal reports of the team and taking one on one sessions and team huddles with the team for betterment of process
Maintaining call data of team member and drive them for A/R calling requests
Approving IT automation ideas as per six sigma lean projects and make them implemented within time span
Contacting various insurance Agencies for A/R and updating status of reconciliation of deposits received to the bank accounts
Preparing learning calendar for the team and adhere to it
Preparing daily reports on Shrinkage, attendance, inventory inflow and out flow, Login timing capture tool, capacity planning and escalation resolving
These reports are published to higher management and client on daily bases
Controlling attrition rate, taking counseling session to the team members, and motivating them for better performance
Having deep understanding of revenue management cycle of health care process and strong understanding of US health care concepts and HIPPA rules
Holding pleasant experience in quality control and giving 100 % consistently
Identifying process gaps and doing root cause analysis, Providing detailed assessments of revenue cycle with focus on positive outcome through process improvement, training, cost savings
Maintaining prominent level of management skills and effective communication
Reviewing workload balance and planning daily work flow with in TAT
Point of contact for client and IT teams for automation in process and SOP updating process
Call out to insurance agencies for level of satisfaction with team member communication and reviewing provided information to agent by insurances
Taking care of complete HAR process and payment posting to client
Publishing reports on daily dollar value to the client and unmanageable debt write off documents.

Team Leader- Subject matter expert

United health groups information technology Pvt Ltd

Hyderabad

06.2013 - 06.2017

US health care Insurance
Supervising Team of 30 associates and Clarifying all the process related Query
Handled High volume of inventory and responsible for entire inventory management
Taking call from the counter parts related to Inventory, Clarification and SOP updating
Maintaining Reports of all the Calibration calls and inventory related for both Inflow and out flow
Point of contact for all automation to IT support teams providing process insight related queries
Testing and Customizing report maintained by me for newly implemented automation system in process
Strong knowledge on NDB (network database) mainframe, nice-application, facets (csp, rv, unison and glhp), phycon for provider business and strong knowledge on cosmos
Responsible for the accuracy and completion of provider records across various applications like different variants of facets and diamond from NDB for my team members
Data analyzing by using MS-excel and creating various report like dashboards
Maintaining production and quality as per the PLA (process level agreement)
Providing product support to new joiners
Timely delivery of projects assigned
Responsible to test macros developed for the process and to ensure its working perfectly before implementing it with in the team
Generate various reports like TMS (Time and Motion Studies), downtime tracker and production details
Was given opportunity to be spoc for employee engagement activities which involved conducting fun sessions etc
On weekly and or monthly basis
Was given opportunity to be a trainer as well as an auditor (to shove Chennai & manila team).

Sr. Associate

United health group - Optum global solutions

09.2010 - 06.2013

Adjudication of claims by provider selection, member selection and checking co pay coinsurance, and provider selection based on ICD-10 code and CPT, HIPCC codes
Reviewing claim for payment (payor side)
Claim pricing as per co-pay, deductible and coinsurance
Training new folk on process
Taking calls on inventory status from on shore and resolving quires of new folk
Giving update on process instruction changes and new projects to the team
Routinely analyzing results of quality reviews to report out error trends
Demonstrate high quality and root cause identification and analysis on both inventory and quality issues
Demonstrate basic levels of six sigma expertise
Assist in the resolution and response to issues and questions from the co-team members that may surface upon review of quality results and identified errors
Help processes in continuous improvement
Utilize change management to drive results
Develop quality remediation plans
Share best practices and support team goals and objectives
Actively participate in quality improvement initiatives/meetings
Responsible for maintaining and increasing self-proficiency in the use of quality tools and methods and the application of quality science.

Summary

Overview

Work History

Customer Success Manager

Manager-Operations-Internship Placement

Assistant manager operations

Management Trainee (First level Manager)

Team Leader- Subject matter expert

Sr. Associate

Education

Certified in Advance MSExcel, Grade- B (75-80%) -

M.Sc. -Full time, 53% -

B.Sc.-Full Time, First class -

Diploma in computers applications, First class -

Diploma in Entrepreneurship and innovation, Merit -

NISM Register and Transfer agent (Mutual fund and NATIONAL INSITUTE OF SECURITIES, 75% -

Skills

Accomplishments

Timeline

Canperform

Personal Information

Address

Languages

Hobbies and Interests

Trainingworkshop

Canperform

Personal Information

Address

Languages

Hobbies and Interests

Similar Profiles

Prem Sundar APrem Sundar A

Aviral Singh TomerAviral Singh Tomer

Narayana SNarayana S