Shravan Konakala
Hyderabad
Summary
With a proven track record at NTT DATA, Inc., I excel in Microsoft environments and cloud infrastructures, including Azure AVD and FSLogix. My expertise spans technical troubleshooting and strategic implementations, showcasing strong analytical skills and a commitment to enhancing system efficiency. My collaborative approach has significantly improved IT operations, reflecting my ability to lead and innovate in complex technical landscapes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Microsoft Engineer
NTT DATA, Inc.
Hyderabad
04.2024 - Current
- Support ticket management through the ticket queue system post Help Desk Tier 3 support.
- Administration of Microsoft Windows Server: 2000, 2003, 2008, 2012, and 2016.
- Administration of Microsoft Exchange: 2000, 2003, 2007, 2010.
- Administration of Microsoft SQL Server: 2000, 2005, 2008.
- Administration of Microsoft Active Directory, DNS, and DHCP.
- Support for Microsoft Server Clustering and SQL Clustering.
- Proactive maintenance, auditing, and monitoring of Microsoft environments.
- Adherence to Change Management and Root Cause Analysis processes.
- Weekly after-hours on-call rotations and business hours ticket queue management.
- Collaboration with infrastructure and non-infrastructure teams.
- Implementation of server hardening and security best practices.
- Maintenance of supported customer applications for client-server environments.
- Tuning, monitoring, and performance recommendations for Microsoft systems: Comprehensive environment documentation.
Senior Engineer - Cloud & Infra
LTIMindtree
Hyderabad
05.2022 - 04.2024
- End-to-end configuration and troubleshooting for RDS and RDP issues for end users.
- Good knowledge and experience in managing print servers, troubleshooting issues related to print servers, and Universal Printing Technology.
- Troubleshooting experience on various Windows components, like WMI, COM-DCOM, Task Scheduler, App Locker policies, and Group Policies.
- Brief troubleshooting experience using various tools, like ProcMon and Trace Analysis tools.
- Good troubleshooting knowledge of FSLogix-related issues.
- Fair knowledge of configuration and troubleshooting of Azure AVD, host pools, and WVD.
IT Systems & Server Administrator
Structural Solutions Private Limited
Hyderabad
07.2019 - 05.2022
- Managing Exchange 2010, 2012, and 2016 in a large, on-premise, clustered enterprise environment.
- Create and maintain AD environment management documentation on an as-needed basis.
- Working closely with the managed service provider and senior IT staff, facilitate collaborative work teams to resolve any infrastructure issues related to the email and messaging platforms (Network Services, Security, Server Admins, Backup and Storage team, and other applications teams).
Education
Master of Technology - Software Engineering
Jawaharlal Nehru Technological University
Hyderabad06.2019
Bachelor of Technology - Computer Science& Engineering
Jawaharlal Nehru Technological University
Hyderabad06.2017
Higher Secondary -
Sri Gayathri Junior college
Hyderabad06.2013
Secondary Education -
St, Peters Grammar School
Hyderabad01.2011
Skills
- MSIX Packaging
- RDS deployment and configuration
- Azure AVD Deployment and Configuration
- FSLogix
- COM/DCOM
- WMI
- Universal Print, Print Servers
- WinRM
- GCP Networking
- Azure Load Balancer
- Vcentre management
Certification
- Azure AVD and Hostpools Deployment and Configuration
- WMI and WMI Connectivity Issues Troubleshooting
- User Experience Components
- Networking in Google Cloud
- Application Modernization in Google Cloud
- Create and Manage Cloud Resources in GCP
- Certified Kubernetes Administrator practice by Udemy
- Digital Skills: Digital Marketing
Accomplishments
- Outstanding Performer of the year 2023 in LTIMindtree.
- Participated and received a certificate as a volunteer for various activities conducted by '(R) Evolution Let's Change Now', which is an organization working towards climate change mitigation, wildlife conservation and social service through various platforms.
- Certificate of Participation in Climate change negotiations held at Center for Environment, Institute of Science & Technology, JNTUH.
- Certificate of appreciation for taking part in Airtel Hyderabad Marathon in coordinating volunteer recruiting for associated activities of marathon and leading a team of 60 student volunteers.
Location
Hyderabad
Personal Information
- Date of Birth: 05/09/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Telugu
- Hindi
Hobbies and Interests
- Travel and Photography
- Blogging
- Developing Website Designs
- Stock Markets Analysis
Paperpublication
TRIDENT Storage, Analysis and Exploration Of Multidimensional Phenomena, 09/11/19, JAC: A Journal Of Composition Theory
Timeline
Microsoft Engineer
NTT DATA, Inc.
04.2024 - Current
Senior Engineer - Cloud & Infra
LTIMindtree
05.2022 - 04.2024
IT Systems & Server Administrator
Structural Solutions Private Limited
07.2019 - 05.2022
Master of Technology - Software Engineering
Jawaharlal Nehru Technological University
Bachelor of Technology - Computer Science& Engineering
Jawaharlal Nehru Technological University
Higher Secondary -
Sri Gayathri Junior college
Secondary Education -
St, Peters Grammar School
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