Hi, I’m
Shravan Sharma
Navi Mumbai
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project
Overview
7
years of professional experience
1
Certification
Work History
Qualtech Solutions PVT LTD
Business Analyst
10.2021 - 10.2024
Job overview
- Gathered and documented complex business requirements, ensuring alignment with organizational goals.
- Analyzed large datasets to provide data-driven insights and process improvements.
- Optimized workflows and implemented changes, increasing operational efficiency by 20%.
- Bridged communication between business and development teams by translating requirements into technical specifications.
- Led the migration of critical applications with minimal downtime and 100% system integrity.
- Developed BRDs, functional specs, and test plans for high-priority projects.
- Assisted QA teams in testing, reducing post-deployment defects by 25%.
- Proposed continuous improvement initiatives to stay ahead of industry trends.
- Redesigned a loan management system module, cutting processing time by 30%.
- Boosted client satisfaction, driving a 15% increase in contract renewals.
Quality kiosk Technologies Pvt Ltd
Operations Executive (Associate Team Lead)
01.2019 - 09.2021
Job overview
- Created BRD and operational requirement documents to align internal and client expectations.
- Collaborated with cross-functional teams to develop automation scripts, improving system performance.
- Managed pre-production deployments, ensuring seamless go-live transitions with zero critical issues.
- Optimized billing processes through financial reconciliation and report analysis.
- Worked with BFSI clients across India, Southeast Asia, and the Middle East, delivering customized solutions.
- Led a high-impact banking project, achieving a 98% success rate in system validation.
- Recognized as ‘Titan of the Year’ for outstanding client handling and innovative problem-solving.
Quality Kiosk Technologies Pvt Ltd
Synthetic Tester and Subject Matter Expert
06.2017 - 12.2018
Job overview
- Acted as a Level 1 spokesperson for QA, Technology, and IT teams.
- Resolved on-floor issues and addressed client challenges with effective closure.
- Coordinated with clients to procure necessary equipment for synthetic testing.
- Enhanced measurement, documentation, and workflow management methods.
- Worked with cross-functional teams to develop automation scripts for seamless testing.
- Provided resolutions to client queries, ensuring timely issue closure.
- Conducted synthetic testing on major banking applications, identifying and fixing performance issues.
- Collaborated with clients to optimize application performance, ensuring a smooth user experience.
Education
S.K. College of Science & CommerceNerul, MH
Bachelors from Computer Science
03.2016
University Overview
- Completed bachelor's in computer science from Mumbai University.
- Participated in various events and lead the class towards victory in 2014-15 to win the Best Class Award.
- Cultural Secretory for the year 2015-16.
Tilak College of Science & CommerceNavi Mumbai, Maharashtra
Higher Secondary College
04.2013
Skills
- Data Analysis & Reporting (MS SQL, PL/SQL)
- Application Support & Maintenance
- API & Integration Knowledge (REST, SOAP, Postman)
- Production Deployment & Testing
- Agile & Scrum Methodologies
- JMeter for Performance Testing
- Manual testing
- Payments Systems
- Coaching and mentoring
- Lending Platforms
- Operational excellence
- Insurance Knowledge
- Data analysis
- Requirement Elicitation (BRD, FRD Preparation)
- Business Process Mapping & Optimization
- Project Management & Strategic Planning
- Gap Analysis & Workflow Analysis
- Regulatory Compliance / Risk Management
- Stakeholder Engagement & Client Management
Certification
- Business Analysis: Working with Use Cases, Udemy, 10/01/23
- Business Analysis Fundamentals ECBA, CCBA, CBAP endorsed, Udemy, 12/01/23
- Google Analytics Certificate, Skillshop, 01/01/25 to 01/01/26
- Agile Business Analysis: Getting / Writing Lean Requirements, Udemy, 01/01/25
Languages
English
Hindi
Marathi
Hobbies and Interests
- Reading online articles to gather information
- PC & Mobile Gaming
- Riding Bike
- Exploring New Places
Awards
- Titan of the year, Quality Kiosk PVT LTD, 06/01/20, I was awarded for my outstanding work and extra efforts at the workplace. Going out of the box to help others at the workplace. Handling client complaints and addressing them with proper closures.
- IDEAL SME, Quality Kiosk PVT LTD, 07/01/18
- Young Turk, Quality Kiosk PVT LTD, 01/01/18
Timeline
Business Analyst
Qualtech Solutions PVT LTD
10.2021 - 10.2024
Operations Executive (Associate Team Lead)
Quality kiosk Technologies Pvt Ltd
01.2019 - 09.2021
Synthetic Tester and Subject Matter Expert
Quality Kiosk Technologies Pvt Ltd
06.2017 - 12.2018
S.K. College of Science & Commerce
Bachelors from Computer Science
Tilak College of Science & Commerce
Higher Secondary College
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