Summary
Overview
Work History
Education
Skills
Timeline
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Shravan Shetty

Manglore

Summary

Experienced with a strong background in tourism and travel management, I have honed my skills in teamwork, active listening, and being a dedicated team player. My goal is to continue excelling in the field of tourism, leveraging my skills and knowledge to contribute to the success of the organization and Committed to delivering professional growth in travel doman

Overview

3
3
years of professional experience
3
3
Languages

Work History

Associate trans processing

Sutherland Expedia process
Chennai , Tamilnadu
06.2024 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.

IATA ticket agent

Travix
11.2023 - Current
  • Currently working as an IATA Ticket Agent at Travix, where I assist issuing the ticket including,void, EMD for the luggage and seats
  • Interacting with the airline to check on the alternative flight for NDC booking
  • Handling minor and major due to airline schedule change and providing alternative and also trained on re-issue the involuntary changes.

E-travel professional

Travix
03.2022 - 11.2023
  • Utilize active listening skills to understand customers' travel needs depending on the ticket conditions
  • Handling live PNR in GDS
  • Experienced in efficiently managing voluntary flight date amendments, upgrading flight classes according to fare categories with real-time pricing adjustments, arranging special services for flights, processing name correction requests, and adding infants or children to bookings
  • Proficient in effectively handling involuntary flight cancellations and changes by providing alternative options tailored to passengers' preferences, adept at managing inquiries via calls, emails, and chats
  • Handle customer inquiries and provide prompt and effective resolutions to any issues or concerns
  • Maintain up-to-date knowledge of airline policies, fares, and promotions to provide accurate information to customers.

Education

B.Com -

Canara evening college

BSBA -

ST Aloysius College

MBA (Tourism and travel management) - undefined

Manglore University

AI TOOL - undefined

Customer care onbording Finialisation - undefined

Certificate of virtural Internship, Tibro Tours PVT limited - undefined

Certificate of participation for Exodus, Christ - undefined

Skills

Time Managementundefined

Timeline

Associate trans processing

Sutherland Expedia process
06.2024 - Current

IATA ticket agent

Travix
11.2023 - Current

E-travel professional

Travix
03.2022 - 11.2023

B.Com -

Canara evening college

BSBA -

ST Aloysius College

MBA (Tourism and travel management) - undefined

Manglore University

AI TOOL - undefined

Customer care onbording Finialisation - undefined

Certificate of virtural Internship, Tibro Tours PVT limited - undefined

Certificate of participation for Exodus, Christ - undefined

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Shravan Shetty