Summary
Overview
Work History
Education
Key Skills
Additional Information
Achievements
Accomplishments
Languages
Timeline
Generic
Shravan Viswanathan

Shravan Viswanathan

Chennai

Summary

Inside Sales Engineer in the oil and gas industry with a strong ability to effectively combine technical expertise and customer needs. Committed to developing innovative solutions, fostering strong client relationships, and driving sales growth. Passionate about providing optimal industrial solutions and eager to embrace new challenges and contribute to industry advancements.

Overview

4
4
years of professional experience

Work History

Inside Sales Representative

SLB
07.2023 - Current
  • Played a pivotal role in the Global Order Management Team, efficiently entering and managing purchase orders in SAP for valve and loose parts under the SLB portfolio across multiple regions, including US Land, Latin America, Middle East, and Asia.
  • Conducted thorough technical reviews of valve specifications, part numbers, commercial terms and certifications in the Purchase Order ensuring accuracy and compliance with industry standards.
  • Produced and managed detailed reports to track order status and performance metrics, supporting strategic decision-making and enhancing operational efficiency.
  • Managed high-value stock orders for key customers, developing strong partnerships by addressing customer concerns and initiating corrective actions to enhance the company's image.
  • Coordinated with plant operations to ensure precise order processing, meeting incoterm requirements, minimizing errors and delays.
  • Collaborated with intercompany factories and suppliers to meet tight deadlines, successfully addressing issues and minimizing delays in order fulfillment.
  • Maintained high levels of customer satisfaction by promptly responding to inquiries and keeping clients informed, resulting in positive feedback and stronger client relationships.
  • Conducted bi-weekly order status reports for the Middle East region, providing clear insights into order progress.
  • Led cross-functional teams, driving collaboration and achieving high levels of customer satisfaction through effective management of complex logistics and customer interactions.
  • Worked with finance team to check, update the status of payment and helped to meet the revenue target.
  • Oversaw the management of the common email box, ensuring efficient workload distribution and accurate assignment of emails to the appropriate representatives.
  • Trained junior engineers customer service, money handling and organizing strategies.

Inside Sales Application Engineer

Emerson
01.2021 - 06.2023
  • Assisted the Middle East and Africa Team in accurately sizing and selecting Industrial Regulators,Tank Products Level gauges and Steam traps within the Emerson Portfolio, using FF2 and Enardo sizing tool significantly contributing to the success of the Pressure Management Business Unit.
  • Supported the Safety Valves team by sizing and selecting ASME Section 8 and Section 1 Safety valves using PRV2 ensuring strict compliance with industry standards.
  • Captured and tracked opportunities in CRM, leading to successful RFQ closures and enhanced project management efficiency.
  • Analyzed RFQ/ project specifications and customer requirements to prepare precise TechnoCommercial Offers, spare part lists, technical deviation lists, and drawings.
  • Prepared technical offers based on customer requirements, adhering to API and ASME Standards, and coordinated with global factories to deliver cost-efficient commercial offers.
  • Enhanced margins by optimizing product selection, educating customers, and exploring alternative solutions, resulting in increased customer satisfaction and maintaining a RDSL and PDSL of 97.
  • Negotiated significant contracts and enhanced strategic client engagements by managing complex projects with robust scope and risk management, resulting in expanded collaboration with business partners from various regions.
  • Communicated frequently with end-users by translating technical jargon into easily digestible terms that led better understanding.
  • Interacting with customer for any post order query and do the changes as per their requirement.
  • Increased profitability by coordinating budgeting across Middle East & Africa in Industrial Pressure Regulators Business growth.
  • Tracked sales data for analysis and inventory forecasting to reduce the product lead time.
  • Assisted order management in PO handoffs, PO bookings and provided timely technical support.
  • Nurtured long-lasting relationships with key industry influencers, resulting in increased visibility and credibility for the company.
  • Managed price agreements for major clients like Saudi Aramco, Qatar Energy LNG, and BAPCO, fostering strong business relationships.
  • Led the training program and elevated team performance and scope quality by mentoring junior engineers and emphasizing cross-functional team collaboration.

Education

B.E - Mechanical Engineering

Saveetha Engineering College
Chennai
04.2021

HSC -

Maharishi Vidya Mandir
Hosur
04.2017

SSLC -

Velammal Vidyalaya
Chennai
04.2015

Key Skills

Design: AutoCAD.

PDM/ PLM: SAP ERP, ORACLE, CRM, C4C.

Engineering Standards: ASME, ISO, ANSI, API, NACE.

Sizing Tools: FF2, PRV2SIZE, ENARDO.

Other: MS Office suite (Excel, Word, PowerPoint),Power BI, Inside Sales, Order Management, Quote to Cash, Presentation skills, Innovative thinking, and Leadership experience.

Additional Information

Major Orders Handled | Slb


Valve Stock Order Management-

  • Entered and Management of multiple stock orders total value; $3M and delivered by collaborating with plant and suppliers improving customer satisfaction.
  • Key Customers: DNOW, MRC, ISCOLA in US Lands. SAFAR, PETRO GAS in UAE.

Project Order Management-

  • Managed Project Orders for with milestone payment terms for Ball Valves under Italy Factory with order value $1.5M and $1.2M.
  • Customer: Kent Canada Limited.
  • Managed Project Orders for with for Grove Valves under Weifang, China Factory with order value $200k.
  • Customer: Puffer Sweiven.

Shutdown Order Management.

  • Entered and Managed multiple shutdown orders for orbit valve spare parts in Middle East Region.
  • Key Customers: Saudi Aramco, ADNOC, Qatar Energy.


Projects and Major RFQ Involved | Emerson


Qatar, Kuwait and Saudi Arabia MRO Support-

  • Provide quotes for replacement of obsolete Regulators and spare parts.
  • Point of contact for submission of Quotes in SAP Ariba.
  • Monthly MRO booking order value: $100k to $200k.
  • Successfully won replacement order $100k end user Basrah Gas Company, Iraq.
  • Deputed at Emerson FZE Dubai for 1 month for MRO support.
  • Key customers/LBP's: Qatar Energy LNG, ARAMCO, DOPET, SAUDI FAL, KNPC, KOC.

FEED/Budgetary RFQ Support-

  • Provide FEED/Budgetary RFQ Support throughout Middle East and Africa Region.
  • Successfully won $110k order for tank blanketing regulators through optimized product selection end user Chevron, Nigeria
  • Key Customers: Saudi Aramco, Qatar Shell, Shell Nigeria, Air Products, Wood.

Achievements

  • Epat Award for work load management and Successfully executing multiple Stock POs for US Land Value: $3M.
  • Epat Award for Managing Project order for Canada with milestone payment terms and Middle East Shutdown orders.
  • Epat Award for for creating internal work instructions and technical documents.

Accomplishments

  • Was deputed for a period of 1 month at Emerson FZE, Dubai for project Support.
  • Undergone training in Emerson Inventory, Dubai to understand dispatch and shipping process of spares.
  • Collaborated with different functional teams-Outside sales, project management, Order Engineering, administration, planning, purchase teams etc. and gained knowledge regarding their work functions.
  • Participated in Middle East order entry work shop at SLB hub,Coimbatore to improve the cycle team and close the gap between quotes team and orders team.

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)

Timeline

Inside Sales Representative

SLB
07.2023 - Current

Inside Sales Application Engineer

Emerson
01.2021 - 06.2023

B.E - Mechanical Engineering

Saveetha Engineering College

HSC -

Maharishi Vidya Mandir

SSLC -

Velammal Vidyalaya

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