Shravankumar Ramayyanavar
Customer Service Associate - Voice
HUBLI, KARNATAKA
Summary
Seasoned Customer Associate with one years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
Work History
Customer Service Associate
Teleperformance
05.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Education
M.Com. - undefined
01.2016 - 04.2018
Bachelor of Commerce - undefined
01.2013 - 04.2016
P.U.C Commerce - undefined
01.2011 - 04.2013
SSLC (Karnataka State Board) - undefined
01.2011 -
Skills
Soft Skills: Basics
Tally ERP-9 with GST
Leadership
Problem solving
Time management
Hardworking
Effective Team worker
Flexibility to adapt in new things in changing environment
Excellent Communication, writing & computer skills
Excellent Team player with Good Leadership skills
Customer Support
Interpersonal Communication
Accomplishments
- University blue in cricket in 2015-16
- KSCA Dharwad zone under 16, under 19, under 23
- Hubli Premier League 2016, 2017 and 2018
- Participated in KLE T-20 cricket tournament and represented JG College of commerce and emerged as a winner in the year 2017-18
Personal Information
Date of Birth: 01/15/95
Timeline
Customer Service Associate - Teleperformance
05.2023 - Current
KLE's JG College of Commerce - M.Com.,
01.2016 - 04.2018
KLE's JG College of Commerce - Bachelor of Commerce,
01.2013 - 04.2016
Oxford college, Hubballi - P.U.C Commerce,
01.2011 - 04.2013
Lamington boys high school, Hubballi - SSLC (Karnataka State Board),
01.2011 -