Shravan Prakash Pitlam
Hyderabad
Summary
A challenging career where my skills and knowledge update in accordance with the latest trends and be a part of team that dynamically works towards growth of organization.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Process Executive
Cognizant
06.2022 - 12.2024
- Worked on Firebolt, a client tool for Google, to review, troubleshoot, and resolve technical issues, enhancing system efficiency and user experience.
- Leveraged expertise in identifying and resolving issues related to spam and potentially abusive content, implementing efficient strategies to enhance online safety and user experience.
- Optimized expertise in quality control to streamline and enhance operational processes within the Quality Control department, optimizing efficiency and maintaining high product standards.
- Successfully met and frequently exceeded process SLAs/metrics by consistently maintaining high productivity levels and quality targets.
- Achieved this by leveraging strong organizational skills and a dedicated, detail-oriented approach within established timelines.
- Proactively stay abreast of industry trends, process changes, and knowledge repositories to effectively manage transactions, demonstrating adaptability and commitment to continuous learning and improvement.
- Experience in team leadership and project management, adept at coordinating tasks among team members, effectively delegating responsibilities, and ensuring timely task completion.
- Proficient in identifying individual strengths to optimize team productivity.
Education
Bachelor of Engineering - Computer Science Engineering
Methodist College Of Engineering And Technology
Hyderabad,Telanagana03.2021
Intermediate -
Narayana Junior College
Hyderabad,Telanagana03.2017
Secondary School Certificate -
ST Mary's High School
Hyderabad,Telangana03.2015
Skills
- Essential Leadership Abilities
- Responsive to New Environments
- Strategic Decision Making
- Effective Solution Development
Languages
ENGLISH
TELUGU
HINDI
Timeline
Process Executive
Cognizant
06.2022 - 12.2024
Bachelor of Engineering - Computer Science Engineering
Methodist College Of Engineering And Technology
Intermediate -
Narayana Junior College
Secondary School Certificate -
ST Mary's High School
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