Indranil Chakraborty
Senior Associate - Resourcing Analyst
Asansol
Summary
Results-driven professional with experience at Capgemini and Wipro Limited, adept at data analysis and process development. Enhanced coding accuracy and compliance with HIPAA regulations, while fostering teamwork and collaboration. Recognized for improving incident response times and streamlining workflows, contributing to operational improvements and service quality standards.Experienced with process optimization, driving significant improvements in efficiency and quality. Uses analytical skills and team collaboration to implement effective solutions. Knowledge of workflow management and process mapping, ensuring operational excellence.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Process Executive
Capgemini
02.2023 - Current
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Investigated basic issues and escalated more complicated concerns.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
Senior Executive
Wipro Limited
08.2020 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer behavior patterns to identify opportunities for improved targeting and segmentation strategies.
- Managed regular updates of CRM software to maintain optimal performance levels and accommodate evolving business requirements.
- Streamlined support processes by developing comprehensive troubleshooting guides and resources.
- Participated in regular team meetings to review performance metrics, discuss improvement strategies, and set goals for continued success.
- Enhanced team collaboration by creating comprehensive documentation of incident analysis procedures and best practices.
- Improved incident response times by streamlining the analysis process and implementing efficient workflows.
Education
Bachelor of Technology - Electrical And Electronics Engineering
INSTITUTE OF ENGINEERING AND MANAGEMENT
Kolkata, India 04.2001 -
Diploma - Electrical Engineering
Santineketan Institute of Polytechnic
Santineketan 04.2001 -
Skills
Data analysis
Certification
Basic Excel Certification (Platform: Coursera
hobbies
Passionate about international travel, gaining cross-cultural insights and broadening strategic perspectives. Enthusiast of endurance motorcycling, emphasizing focus, resilience, and commitment. Active participant in football, cultivating leadership, collaboration, and tactical decision-making abilities.
Timeline
Certificate Of Completion Learning Cloud Computing Core Concepts
02-2024
Basic Excel Certification (Platform: Coursera
01-2024
Certificate of Completion: Microsoft Azure Fundamentals AZ900 Cert Prep 1 Cloud Concepts
12-2023
Investment Risk Management (Platform: Coursera)
11-2023
Process Executive
Capgemini
02.2023 - Current
Senior Executive
Wipro Limited
08.2020 - 09.2022
Bachelor of Technology - Electrical And Electronics Engineering
INSTITUTE OF ENGINEERING AND MANAGEMENT
04.2001 -
Diploma - Electrical Engineering
Santineketan Institute of Polytechnic
04.2001 -
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