Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Shravan Y Jain

Whitefield, Bangalore

Summary

Resourceful Cloud Support Engineer known for high productivity and efficient task completion. Specialize in cloud infrastructure management, network troubleshooting, and security protocols. Excel in problem-solving, communication, and teamwork, ensuring seamless operations and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer

Poornam info vision Pvt. Ltd.
Kochi
02.2022 - Current
  • Provided technical support to customers on cloud-based applications and products.
  • Configured computing, networking, and security systems within cloud environment.
  • Provided technical support and training to teams on cloud technologies and best practices.
  • Troubleshot complex problems with cloud computing systems and networks.
  • Performed maintenance tasks such as patching and system upgrades on various clouds.
  • Investigated incidents that occurred in production environments involving the cloud infrastructure.
  • Analyzed logs from different components of the cloud environment for troubleshooting purposes.
  • Provided guidance on how to optimize resources used by customers in their cloud deployments.

Operation Representative

Concentrix Pvt. Ltd.
Bangalore
03.2019 - 01.2022
  • Provided Linux server support and troubleshooting for web hosting services.
  • Diagnosed and resolved server and website issues, including WordPress and other CMS platforms.
  • Configured DNS settings and installed SSL certificates through cPanel.
  • Addressed webmail issues, updated MX and A records, and managed name servers.
  • Utilized SSH for server navigation and resolved cPanel login issues.
  • Installed and configured CMS platforms such as WordPress, Drupal, and Magento.
  • Assisted customers with file transfers using FileZilla and Cyberduck, and managed MySQL databases.
  • Delivered exceptional customer service via email, including problem resolution and service sales

Education

Bachelor of Engineering -

Visvesvaraya Technological University
Udupi

Skills

  • Amazon Web Services, Cloud Practitioner
  • Linux Administration
  • Docker
  • Kubernetes
  • Virtualization Technologies
  • Cloud Management
  • Troubleshooting
  • Cloud Computing
  • Network configuration
  • Performance Optimization
  • Technical Support

Languages

English
First Language
Hindi
Proficient (C2)
C2
kannada
Proficient (C2)
C2
Tulu
Proficient (C2)
C2

Certification

  • AWS Cloud Practitioner
  • cPanel

Affiliations

  • 360-Degree Photography: Passionate about capturing 360-degree photosphere images of cities and famous landmarks. Uploads these images to Google Street View to provide virtual tours for people to explore new places and plan their visits effectively.

Timeline

Cloud Support Engineer

Poornam info vision Pvt. Ltd.
02.2022 - Current

Operation Representative

Concentrix Pvt. Ltd.
03.2019 - 01.2022

Bachelor of Engineering -

Visvesvaraya Technological University

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Shravan Y Jain