Docker
vaibhav uttekar
Cloud support engineer
Thane
Summary
Cloud Support Engineer at Antraweb Technologies Pvt. Ltd., skilled in Amazon Web Services and customer support. Enhanced system reliability through proactive monitoring and root cause analysis, significantly reducing downtime. optimize cloud infrastructure for improved performance.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Cloud Support Engineer
Antraweb Technologies Pvt. Ltd.
01.2023 - Current
- Provided technical support for cloud storage solutions, issues and inquiries promptly and effectively
- Conducted root cause analysis for storage-related issues, identifying underlying problems and implementing preventive measures to enhance system reliability, performance and maintain costs
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Streamlined deployment processes with the integration of automation tools and best practices.
- Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions.
- Participated in on-call rotations to provide 24/7 support coverage and respond to critical incidents outside regular business hours
Education
Bachelor of Science - Computer Science
Mumbai University
Mumbai, India 04.2001 -
Skills
Customer support
Software
Amazon cloud watch
Acronis Backup software
Cloud Beat
Certification
Certified Cloud Practitioner
Timeline
Certified Cloud Practitioner
12-2024
Cloud Support Engineer
Antraweb Technologies Pvt. Ltd.
01.2023 - Current
Artificial Intelligence
09-2019
Software Testing by Atos syntel
02-2019
Bachelor of Science - Computer Science
Mumbai University
04.2001 -
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