Shrawan Gautam
Gurgaon
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Operation Manager
World Choice Hospitality
04.2025 - Current
- Lead, train, and supervise operations staff to ensure high productivity and professionalism.
- Assign tasks, monitor progress, and evaluate employee performance.
- Motivate team members and resolve workplace issues to maintain a positive work culture.
- Oversee day-to-day operations to ensure efficiency and smooth workflow.
- Develop, implement, and improve operational systems, processes, and best practices.
- Coordinate with departments (finance, HR, sales, and administration) to align operational goals.
- Monitor performance metrics and identify areas for process improvement.
Front Office Executive
Good Earth Infra.
12.2023 - 04.2025
- Greet and assist clients, visitors, and customers in a professional and courteous manner.
- Manage front desk operations, including handling phone calls, emails, and walk-in inquiries.
- Maintain visitor logs, appointment schedules, and meeting room bookings.
- Handle customer queries and direct them to the appropriate departments or offces.
- Manage inward and outward correspondence, courier services, and official documentation.
- Support administrative activities such as data entry, filing, and record maintenance.
- Ensure the reception area is clean, organized, and welcoming at all times.
- Assist in scheduling meetings, preparing reports, and coordinating office communication.
Lobby Executive
DLF Camellias
04.2022 - 12.2023
- Greet and welcome guests in a warm, professional, and friendly manner.
- Promoting the organization’s mission and activities through outreach efforts such as speaking at community events.
- Manages queuing system and procedures in accordance with property policies.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Creates positive, memorable, and efficient guest interactions within the lobby.
Guest Service Officer
Plaza Premium Lounge
11.2019 - 04.2022
- To greet the customer
- Handling VIP Guests.
- Guest check in & Check out.
- Preparing shift end and monthly reports & Inventories.
Education
B.Sc - Hotel Management
Ansal University
Gurgaon, HaryanaSkills
Team Management
I am able to satisfy requirement and manage my team when required as to get a better sustained environment while working at the floor
Good leadership Skills
Leader need to be able to clearly and succinctly explain to employee everything from goals to specific task
Punctuality
Being punctual will show colleagues that you're committed to the work you do, and the people your organization serves It shows you're dedicated not just to doing the job, but doing a great job, and that you understand that a reputation matters
INDUSTRIAL TRAINING
- I have done my industrial training from Taj Gateway, Bangalore Karnataka
- The key of responsibilities at Taj Gateway.
- To train myself in each and every department.
- Learning new things and work in every department time to time
Timeline
Operation Manager
World Choice Hospitality
04.2025 - Current
Front Office Executive
Good Earth Infra.
12.2023 - 04.2025
Lobby Executive
DLF Camellias
04.2022 - 12.2023
Guest Service Officer
Plaza Premium Lounge
11.2019 - 04.2022
B.Sc - Hotel Management
Ansal University