Shruti Pokhriyal
Sahibabad
Summary
Professional with proven track record of more than 3 years in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate
Fiserv
08.2024 - Current
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on queries.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Monitored and analyzed high-risk transactions to identify suspicious activities and potential fraud risks.
- Strong problem-solving abilities with excellent attention to detail and a commitment to maintaining regulatory compliance.
- Followed detailed directions from management to complete tasks and maintain excellent quality of work.
Senior Project Coordinator
Kloudrac Softwares
05.2022 - 07.2024
- Conducted product demonstrations and presentations to showcase the features and benefits of solutions, translating technical specifications into compelling value propositions for customers
- Collaborated with cross-functional teams to identify and qualify sales opportunities, leveraging my understanding of customer requirements to drive successful project outcomes
- Engaged with potential customers to understand their business needs and challenges, utilizing effective communication skills to establish rapport and build relationships
- Built and maintained strong relationships with key stakeholders, including customers, partners, and internal teams, fostering collaboration, and driving customer satisfaction
- Provided technical guidance and support throughout the sales process, addressing customer inquiries and concerns, and facilitating seamless implementation and onboarding.
Social Media Manager
BYOB
06.2021 - 02.2022
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Regularly engaged with customers to better understand needs and provide valuable inputs for product development.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Intern
Our Voix
08.2020 - 03.2021
- Company Overview: NGO Working Against Child Sexual Abuse
- Writing blogs for websites and captions for Instagram
- Hosting seminars about good touch and bad touch in schools and slums
- Created engaging text, image and video content
- Managed social media account, scheduling posts for their account
Education
MA - Journalism and Mass communication
AAFT University
05.2022
BA - English
Delhi University
05.2019
Skills
- Client Presentations
- Communication
- Project monitoring
- Customer relationship management
- Problem-solving
- Team coordination
- Data Analysis and Reporting
- Training and mentoring
Certification
Certified Salesforce Admin Associate
Accomplishments
Winner of Brilliant Beginner of the year award.
Winner in Debate Competition
Timeline
Senior Associate
Fiserv
08.2024 - Current
Senior Project Coordinator
Kloudrac Softwares
05.2022 - 07.2024
Social Media Manager
BYOB
06.2021 - 02.2022
Intern
Our Voix
08.2020 - 03.2021
BA - English
Delhi University
MA - Journalism and Mass communication
AAFT University
Similar Profiles
Rohit AggarwalRohit Aggarwal
Technical Lead at FiservTechnical Lead at Fiserv
Josephine GalloJosephine Gallo
CLIENT SERVICES MANAGER at FISERVCLIENT SERVICES MANAGER at FISERV
Lakshmi Prasanna BasavarajuLakshmi Prasanna Basavaraju
Lead Product Owner at FiservLead Product Owner at Fiserv