Swathi
Aviation & Hospitality Professional
Bengaluru
Summary
A hardworking and dedicated associate with over six years of enriching experience in the management and operations department of the hospitality industry. A self-motivated, positive person who enjoys leading a team and who is keen to develop professionally.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Team Leader
BLR LOUNGE INDIA SERVICE PVT. LTD
06.2019 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Managing department according to SOP and ISO Standards.
Guest Service Officer
PREMIUM PORT LOUNGE MANAGEMENT COMPANY PVT. LTD
10.2016 - 06.2019
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Guest Relationship Management.
- Managing Operations for customer service & satisfaction.
- Driving Standardization
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
Education
Bachelor of Arts - Arts Education
Karnataka State Open University
MYSORE 04.2001 -
Skills
Team management
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Quality improvement
Documentation and reporting
Issue resolution
Daily workflow improvement
Timeline
Team Leader
BLR LOUNGE INDIA SERVICE PVT. LTD
06.2019 - 01.2022
Guest Service Officer
PREMIUM PORT LOUNGE MANAGEMENT COMPANY PVT. LTD
10.2016 - 06.2019
Bachelor of Arts - Arts Education
Karnataka State Open University
04.2001 -