Shreedhevi M
Subject Matter Expert
Bengaluru,KA
Summary
Account Manager with a strong focus on performance analysis and process improvement. Expertise in creating standardized documentation that enhances operational efficiency and client service. Proven ability to boost client satisfaction and optimize internal processes through effective relationship management.
Overview
10
10
years of professional experience
Work History
Account Manager SME
Amazon
Bangalore
10.2023 - Current
- Managed client relationships to enhance retention and satisfaction.
- Coordinated cross-functional teams to deliver effective client solutions.
- Facilitated weekly stakeholder and team meetings to ensure alignment on objectives.
- Provided training and support to junior account managers about the process.
- Resolved vendor queries promptly, maintaining high service standards.
- Analyzed key performance indicators to develop effective strategies.
- Created documentation for internal processes to standardize operations and training.
Catalog Specialist
Amazon
Bangalore
10.2021 - 10.2023
- Enhanced product visibility and searchability by collaborating with cross-functional teams.
- Streamlined cataloging process through effective use of internal tools, boosting efficiency.
- Trained new team members on catalog management procedures and tools for optimal performance.
- Reviewed and corrected item descriptions in the catalog system to ensure accuracy.
- Conducted quality control checks on incoming data to identify errors or discrepancies.
- Managed data collection and sampling procedures for precise data acquisition.
- Identified and implemented process improvements for efficient data entry into the system.
- Generated regular reports from the catalog system to monitor performance metrics.
Catalog Assistant
Amazon
Bangalore
06.2017 - 10.2021
- Streamlined daily operational tasks and project coordination for team members.
- Managed scheduling and calendar appointments for department leaders efficiently.
- Assisted in report and presentation preparation for internal meetings.
- Developed training materials for onboarding new employees.
- Researched and sourced materials required for various projects promptly.
- Maintained positive relationships with internal customers through effective communication.
- Organized documentation for compliance and audit purposes, ensuring accuracy.
- Facilitated interdepartmental communication to ensure project alignment.
System Administrator
Global Trading House
Mangalore
11.2016 - 05.2017
- Facilitated showroom demonstrations of kitchen setups for clients, detailing brands and product offerings.
- Conducted follow-ups with potential clients to gather status updates on pending inquiries.
- Organized inventory management to ensure stock readiness for upcoming projects.
- Briefed clients on pricing ranges and product specifications to enhance decision-making.
Technical Support Intern
Mphasis
Mangalore
06.2016 - 08.2016
- Assisted customers with technical inquiries via phone and email.
- Documented support requests in ticketing system for tracking.
- Resolved customer complaints by identifying root causes effectively.
Education
Masters of Business Administration - Finance
Pondicherry University
Bangalore08-2021
Bachelors of Commerce - Accounts
Canara College
Mangalore06-2016
PUC - BSBA
Canara Pre University College
Mangalore03-2013
SSLC -
Ashoka Vidyalaya English Medium School
Mangalore04-2011
Skills
- Client relationship management
- Project coordination
- Performance analysis
- Cross-functional collaboration
- Process optimization
- Data reporting
- Training development
- Team leadership
- Time management
- Quality control
- Microsoft Excel proficiency
- Microsoft Office suite expertise
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tulu
Elementary (A2)
A2
Accomplishments
RBS certified Mentor
Timeline
Account Manager SME
Amazon
10.2023 - Current
Catalog Specialist
Amazon
10.2021 - 10.2023
Catalog Assistant
Amazon
06.2017 - 10.2021
System Administrator
Global Trading House
11.2016 - 05.2017
Technical Support Intern
Mphasis
06.2016 - 08.2016
Masters of Business Administration - Finance
Pondicherry University
Bachelors of Commerce - Accounts
Canara College
PUC - BSBA
Canara Pre University College
SSLC -
Ashoka Vidyalaya English Medium School