Shreekanta Mohapatra
Experienced Retired General Manager And Senior Banker
Navi Mumbai
Summary
Dynamic banking professional with nearly 36 years of diverse experience across various roles and regions, including three impactful years in Moscow, Russia. Proven track record of driving business growth, demonstrated by a 17% year-over-year increase while serving as Circle Head in Bhubaneswar, Odisha, and successful collaboration with corporate and government bodies as General Manager in Chennai and Delhi. Expertise in customer relationship management, digital transformation, and automation of credit monitoring processes has consistently contributed to organizational success. Committed to mentoring emerging talent and shaping the future of the banking industry while seeking a rewarding challenge in this post-retirement phase.
Overview
37
37
years of professional experience
5
5
Languages
Work History
Chief Customer Service Officer and Internal Ombudsman
IDBI BANK
07.2024 - Current
- Working as a Chief Customer Service Officer and Internal Ombudsman of IDBI Bank Ltd. since July 2024, after my retirement from Canara Bank as General Manager on 31.05.2024. Being an Apex authority in IDBI Bank’s Grievance Redressal Mechanism, I am reviewing all the customer’s complaints partially/wholly rejected by the Bank and accordingly, give decisions in the complaints based on the facts and documents produced before me by the complainant and Bank, using my operational and administrative experience. Coordination with 22 Nodal offices of IDBI Bank for timely disposal of ORBIO complaints for respective zones. Responsible for insight root cause analysis of complaints received at Internal Ombudsman and suggesting corrective measures in Bank’s policy and procedure to Bank’s top-management to reduce the repetitive complaints and to enhance the quality service to the customers.
General Manager, Credit Administration & Monitoring Wing
Canara Bank
04.2023 - 05.2024
- Monitoring stressed assets from PRE SMA Level, SMA level thereby restricting fresh slippage to NPA. Resulted in reducing Slippage Ratio thereby showing improvement in overall asset quality.
General Manager at Delhi Circle (zone)
Canara Bank
04.2022 - 04.2023
- Was responsible for the growth of the business both assets (Corporate Credit, Retail Loans, Agriculture loans, MSME including staff loans) and Liabilities ( CASA, Bulk and Corporate deposits, SNA and CAN accounts),Slippage Management and NPA follow up, Relationship with Corporates/Govt. departments, Customer service including PNO for Circle, operation of entire IT set up as well as HR of the circle along with other works in the biggest circle of Canara Bank.
General Manager at Chennai Circle (zone)
Canara Bank
04.2020 - 04.2022
- Chennai Circle is one of the Largest zones with highest number of Branches in Canara Bank and I was handling all Assets ( Corporate Credit Retail advance, Agriculture Loans, MSME Loan) and Liability ( including CASA,SNA/CNA accounts, Retail Deposits ,Bulk deposits etc. of the Bank)
- Handling Customer service in the Circle and managing as PNO for the Circle for Chennai and Madurai Circle. (Entire TN and Pondicherry).
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Deputy General Manager & General Manager at Bhubneswar Circle (Odisa State Head)
Canara Bank
05.2017 - 04.2020
- Headed this circle continuously and successfully for the three years’ term from 2017 to 2020
- Got promoted as General Manager as on 01.11.2018 and continued as Circle Head in the same Circle.
- Was handling entire Customer complaints of Odisha and liaisoning with RBI too.
Assistant General Manager & Deputy General Manager as Deputy President
Commercial Indo Bank LLC
09.2014 - 05.2017
- Got opportunity to work at Moscow,Russia as Deputy President in Commercial Ino Bank a JV promoted by SBI and Canara Bank.
Agriculture Extension Officer to AGM
Canara Bank
03.1989 - 09.2014
- Joined Canara Bank as Agriculture Extension officer and got promoted to Scale 2 (Manager) in 1997, Scale 3 (Senior Manager) in 2005, Scale 4 (Divisional Manger) in 2009 and worked in various places in branches, Regional Office, Circle Office and MSME sulabh
- Worked in places like, Bangalore ( Training centre), Gurdaspur Branch ( Punjab), Rambagh Branch ( Odisa) Balasore Branch ( Odisha ),Rajapur Branch (West Bengal) Regional Office ( Kolkata) Circle Office ( Kolkata ) Hare street Branch (Kolkata) ,Worli Branch ( Mumbai) Circle Office ( Mumbai ) Circle Office ( Hyderabad SME Sulabh)
- At PC Wing in Corporate Office handled all high value Agriculture Credit processing and sanction from 2012 to 2014 and also was overseeing Agriculture Innovation Centre involving appraisal of all investment loans, Poultry loans, Cold storage proposals , MFIs ,NBFC etc, Policy matters, Issuance of period Circulars to the field and updating Manual of Instructions.
Education
B A - LLB
MBA - Finance
Diploma - Micro Finance
Certified Independent Director Registered With IIC - Independent Director
IICA
09-2024
Skills
MSME & Agriculture lending
Timeline
Chief Customer Service Officer and Internal Ombudsman
IDBI BANK
07.2024 - Current
General Manager, Credit Administration & Monitoring Wing
Canara Bank
04.2023 - 05.2024
General Manager at Delhi Circle (zone)
Canara Bank
04.2022 - 04.2023
General Manager at Chennai Circle (zone)
Canara Bank
04.2020 - 04.2022
Deputy General Manager & General Manager at Bhubneswar Circle (Odisa State Head)
Canara Bank
05.2017 - 04.2020
Assistant General Manager & Deputy General Manager as Deputy President
Commercial Indo Bank LLC
09.2014 - 05.2017
Agriculture Extension Officer to AGM
Canara Bank
03.1989 - 09.2014
MBA - Finance
Diploma - Micro Finance
B A - LLB
Certified Independent Director Registered With IIC - Independent Director
IICA