Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHREE LAKSHMI

Chennai

Summary

Dynamic and detail-oriented Associate Fraud and Claims Representative with a proven track record of efficiently managing fraud investigations and processing claims. Possessing strong analytical skills and a keen eye for identifying suspicious activities, I am adept at investigating, documenting, and resolving complex fraud cases, while adhering to regulatory guidelines. With excellent communication and customer service abilities, I excel in building rapport with clients and collaborating effectively with cross-functional teams. Seeking to leverage my expertise in fraud detection and claims resolution to contribute to the success of a forward-thinking organization.

Overview

2
2
years of professional experience

Work History

ASSOCIATE FRAUD AND CLAIMS REPRESENTATIVE

Wells Fargo
Chennai
01.2023 - 01.2024
  • Provision of customer service through various communication channels, including chat, email, and phone.
  • Dealing with the fraudulent transactions that were disputed by the customers.
  • Process and resolve customers' claims within the allotted time frame, ensuring that they receive reimbursement for the fraudulent transactions.
  • Analysed transaction records and documentation to identify fraudulent activity, and make appropriate chargeback decisions.
  • Collaborate with internal teams, such as fraud prevention, legal, and compliance, to develop and implement strategies for mitigating fraud risks.
  • Analysed claim trends to identify potential fraud, contributing to risk mitigation strategies.
  • Reviewed and updated claims procedures to improve efficiency and effectiveness.
  • Resolution of specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.

DELEGATES SALES SPECIALIST

QUADTRENDS
pondicherry
01.2025 - 04.2025
  • Research and identify potential delegates based on event focus and target industries.
  • Coordinate with the marketing team for campaign support (emails, social media, ads).
  • Stay informed about industry trends, competitor events, and target audience behavior
  • Analyze data to optimize outreach strategies.

Education

BACHELOR OF COMMERCE - ACCOUNTING & FINANCE

Hindustan College of Arts of Science
Coimbatore, India
08-2022

Skills

  • Claims processing
  • Effective communication
  • Fraud detection
  • Microsoft office
  • Problem-solving
  • Multi-tasking
  • Team leadership
  • Event coordination

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2

Timeline

DELEGATES SALES SPECIALIST

QUADTRENDS
01.2025 - 04.2025

ASSOCIATE FRAUD AND CLAIMS REPRESENTATIVE

Wells Fargo
01.2023 - 01.2024

BACHELOR OF COMMERCE - ACCOUNTING & FINANCE

Hindustan College of Arts of Science
SHREE LAKSHMI