Shreenithi sathyamoorthy
Technical support engineer
Bengaluru
Summary
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over 2 years in software support in global environment.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
HR Recruiter
PSR Tek
03.2021 - 03.2021
- Implemented innovative sourcing techniques to identify passive candidates for hard-to-fill roles.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
BDE
Osiz Technology
11.2020 - 02.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Engineer
CSS Corp Private
03.2021 - 06.2022
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
Technical Support Engineer
Trigent Software Ltd - Professional Services Division
05.2022 - 02.2024
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Streamlined support processes for increased efficiency and reduced response times.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Education
Bachelor of Science - Information Technology
Kalasalingam Academy of Research And Education
04.2001 -
High School Diploma -
TVS MHSS
Madurai 04.2001 -
Skills
Technical Troubleshooting
Problem-Solving
Software Updates
System Troubleshooting
Remote Support
Customer Service
Customer Support
Network Engineering
Security Protocols
Virtualization Technologies
Issue Escalation
Backup and recovery
Technical Support
Critical Thinking
Computer Security
Certification
CCNA Course from Mohan's Institute - Bangalore
Timeline
CCNA Course from Mohan's Institute - Bangalore
06-2024
Technical Support Engineer
Trigent Software Ltd - Professional Services Division
05.2022 - 02.2024
HR Recruiter
PSR Tek
03.2021 - 03.2021
Engineer
CSS Corp Private
03.2021 - 06.2022
BDE
Osiz Technology
11.2020 - 02.2021
Bachelor of Science - Information Technology
Kalasalingam Academy of Research And Education
04.2001 -
High School Diploma -
TVS MHSS
04.2001 -