Shreenithi sathyamoorthy
Technical support engineer
Bengaluru
Summary
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over 2 years in software support in global environment.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
HR Recruiter
PSR Tek
03.2021 - 03.2021
- Implemented innovative sourcing techniques to identify passive candidates for hard-to-fill roles.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
BDE
Osiz Technology
11.2020 - 02.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Engineer
CSS Corp Private
03.2021 - 06.2022
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
Technical Support Engineer
Trigent Software Ltd - Professional Services Division
05.2022 - 02.2024
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Streamlined support processes for increased efficiency and reduced response times.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Education
Bachelor of Science - Information Technology
Kalasalingam Academy of Research And Education
04.2001 -
High School Diploma -
TVS MHSS
Madurai 04.2001 -
Skills
Technical Troubleshooting
Certification
CCNA Course from Mohan's Institute - Bangalore
Timeline
CCNA Course from Mohan's Institute - Bangalore
06-2024
Technical Support Engineer
Trigent Software Ltd - Professional Services Division
05.2022 - 02.2024
HR Recruiter
PSR Tek
03.2021 - 03.2021
Engineer
CSS Corp Private
03.2021 - 06.2022
BDE
Osiz Technology
11.2020 - 02.2021
Bachelor of Science - Information Technology
Kalasalingam Academy of Research And Education
04.2001 -
High School Diploma -
TVS MHSS
04.2001 -
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