Shreevidya T H
Manager-Customer Relationship
Yelahanka, Bangalore
Summary
Proactive and meticulous in Sales & Customer Relations with over 15 years of experience in Automotive industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional committed to Customer retention . Dedicated team player skilled at mediation and conflict resolution. Drives company growth through continuous improvement in the areas related to customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager- Customer Relations
VST Supercars-Porsche Centre Bengaluru
Bengaluru
03.2022 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Created customer support strategies to increase customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Manger- Showroom Sales
Pratham Motors Pvt Ltd
Bengaluru
07.2015 - 09.2023
- Oversee all business functions of the showroom team, direct and coordinate activities of various departments that deal with the sales of the showroom.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in Sales & Target analysis and reporting.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
Assistant Manager- Sales
Prerana Motors Pvt Ltd
Bengaluru
09.2014 - 07.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Asst Manger - Customer Relations
Marqland- Jaguar Land Rover
Bengaluru
02.2019 - 02.2022
- Ensure outstanding customer delight by maintaining strongworking relationships .
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Guide and lead team members to deliver services that exceed the customer requirements the closing ratio, or close rate, and to show efficiently in a sales professional or a sales team performance .
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion Manage and train resources to ensure quality and consistency of service to customers
- Managing & assisting team in resolving customer grievances
- Analyzing the Profile of customer to suggest marketing activities
Team Leader -Sales
Motor World Ltd-Nandi Toyota
Bengaluru
08.2008 - 12.2011
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Forecasted sales to management and collaborated to build effective sales team.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Senior Sales Consultant
Vijai Auto Sales & Services- Mahindra & Mahindra
Bengaluru
03.2007 - 08.2008
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
Education
Bachelor of Science - Physics Chemistry Mathematics Biology
Kuvempu University
Thirthahalli 04.2001 -
Skills
Managing customer relations
Customer relationship development
Customer Relationship Management Software (CRM)
Certification
Sales Captain - South Region Maruti Suzuki India Ltd
Timeline
Manager- Customer Relations
VST Supercars-Porsche Centre Bengaluru
03.2022 - Current
Asst Manger - Customer Relations
Marqland- Jaguar Land Rover
02.2019 - 02.2022
Sales Captain - South Region Maruti Suzuki India Ltd
09-2018
Manger- Showroom Sales
Pratham Motors Pvt Ltd
07.2015 - 09.2023
Assistant Manager- Sales
Prerana Motors Pvt Ltd
09.2014 - 07.2023
Team Leader -Sales
Motor World Ltd-Nandi Toyota
08.2008 - 12.2011
Senior Sales Consultant
Vijai Auto Sales & Services- Mahindra & Mahindra
03.2007 - 08.2008
Bachelor of Science - Physics Chemistry Mathematics Biology
Kuvempu University
04.2001 -