SHREEYA GHATNUR
Senior Executive - Soft Service
Mumbai
Summary
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Senior Soft Service Executive
JLL, Jones Lang LaSalle
04.2025 - Current
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Evaluated employee performance and developed improvement plans.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed staff of 36 housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
CUSTOMER RELATIONS EXECUTIVE
Jones Lang Lasalle, JLL
01.2024 - 04.2025
- Facilitated communication between customers and technical support teams, improving issue resolution times
- Monitored customer feedback, identifying service weaknesses to develop actionable solutions
- Managed customer queries and complaints, providing timely and effective solutions to enhance satisfaction
- Provided customer service, addressing guest queries and concerns with professionalism and care
- Received positive customer feedback regarding customer service, product knowledge, and complaint resolution efficiency
- Analyzed guest feedback to identify areas for improvement, implementing changes to boost satisfaction scores
- Developed and implemented effective cleaning schedules, maximizing productivity and ensuring comprehensive coverage of all areas
- Conducted regular training sessions for housekeeping staff to improve efficiency and service quality
- Implemented eco-friendly cleaning practices, reducing environmental impact and promoting sustainability
- Conducting regular training sessions on safe work practices and emergency procedures.
OPERATIONS EXECUTIVE
T CUBE HOLIDAYS
07.2023 - 12.2023
- T Cube holidays
- Implemented a client relationship management system to personalise client interactions and foster loyalty
- Monitored client feedback to continuously improve service delivery and address areas for enhancement
- Handled client inquiries with professionalism, offering prompt solutions to any travel-related issues
- Managed bookings for flights, hotels, and excursions, securing competitive rates and optimal travel schedules
- Negotiated with suppliers to obtain exclusive offers and upgrades, maximizing value for clients
- Developed travel itineraries for clients based on budgets.
OPERATIONS EXECUTIVE
V.M. Hospitalities
01.2023 - 06.2023
- Developed personalized travel itineraries to meet specific client preferences and business objectives
- Managed complex travel arrangements for corporate clients, including flights, accommodation, and transfers
- Responded swiftly to last-minute travel changes, ensuring minimal disruption to client schedules
- Prepared detailed reports on travel expenditures, savings achieved, and traveler feedback for continuous improvement
- Conducted post-travel evaluations with clients to gather insights and refine future travel arrangements
- Collected full and partial payments for travel services following remittance schedules.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
OPERATIONS EXECUTIVE
SEETA Travels
06.2021 - 12.2022
- Customized travel packages to include special amenities and experiences for VIP corporate travelers
- Maintained high levels of client satisfaction through prompt and effective resolution of travel-related issues
- Negotiated favorable rates with airlines, hotels, and car hire services to maximize cost savings for clients
- Managed complex travel arrangements for corporate clients, including flights, accommodation, and transfers
- Responded swiftly to last-minute travel changes, ensuring minimal disruption to client schedules
Education
PGDM - Operations Management
Indira Gandhi National Open University
DELHIBachelor of Arts - History
R.D. National College of Arts Commerce And Science
BANDRA WESTHSC - Arts, Commerce
S.I.E.S College of Arts, And Science
SION WESTSSC -
Swami Vivekanand International School
BORIVALI WESTSkills
Certification
Certificate of Appreciation
Accomplishments
- Father's Name: Veerabhadrayya Ghatnur
- Date of birth: 09/18/2002
- Gender: Female
- Nationality: Indian
- Marital status: Unmarried
- Religion: Hindu
- QUALIFICATIONS
- Customer Relationship Executive- 27/01/2024 - Current, JLL
- Attendant, 5 Months, Gunwant Class (Kala Killa)
- Operations Executive, 1 year 6 months, SEETA Travels
- Operations Executive, 6 months, V.M
- Hospitalities
- Operations Executive, 5 months, T Cube Holidays
- HOBBIES AND INTERESTS
- Anime and doodle arts
Timeline
Certificate of Appreciation
02-2026
Senior Soft Service Executive
JLL, Jones Lang LaSalle
04.2025 - Current
Certificate of Appreciation
08-2024
CUSTOMER RELATIONS EXECUTIVE
Jones Lang Lasalle, JLL
01.2024 - 04.2025
OPERATIONS EXECUTIVE
T CUBE HOLIDAYS
07.2023 - 12.2023
OPERATIONS EXECUTIVE
V.M. Hospitalities
01.2023 - 06.2023
OPERATIONS EXECUTIVE
SEETA Travels
06.2021 - 12.2022
Bachelor of Arts - History
R.D. National College of Arts Commerce And Science
HSC - Arts, Commerce
S.I.E.S College of Arts, And Science
SSC -
Swami Vivekanand International School
PGDM - Operations Management
Indira Gandhi National Open University