SHRESTHA MANNA
Client Relationship Manager - Account Management
Bengaluru,KA
Summary
Growth-driven professional with 2.5+ years of experience in wedding planning, client relationship management, digital marketing, content strategy, and operations. A quick learner who adapts fast, delivers measurable results, and continuously seeks opportunities to learn, improve, and contribute to organizational growth.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
Wedding Planner
The Wedding Company
02.2025 - 07.2026
- Managed 20+ clients, acting as the primary point of contact and providing end-to-end wedding consulting to ensure seamless planning and execution.
- Conducted in-depth client consultations to understand requirements, preferences, and budgets, translating them into customized event strategies.
- Advised clients on vendor selection, design elements, and service planning, ensuring alignment with their vision and overall experience goals.
- Led cross-functional coordination between clients, vendors, and internal teams to deliver events within defined timelines, budgets, and quality standards.
- Successfully executed high-volume weddings and events, consistently achieving positive client feedback and improving retention.
- Closed 30+ service deals through consultative selling, requirement analysis, and strategic upselling/cross-selling, driving month-on-month GMV growth.
- Proactively managed client communication, resolved concerns, and ensured a high-touch service experience throughout the planning lifecycle.
- Monitored operational KPIs and service performance, implementing process improvements to enhance efficiency and execution quality.
- Managed vendor negotiations, ensured SOP compliance, and optimized cost structures to improve overall operational profitability.
Jr. Copywriter and Creative Strategist
Pixel Peeps
09.2024 - 12.2024
- Managed social media for multiple brands, executing data-driven content strategies aligned with client goals and business objectives.
- Increased inbound leads by 10% through performance-focused campaigns and optimized content planning.
- Created client briefs, presented strategies, and translated business requirements into actionable marketing plans.
- Crafted conversion-driven copy for social media and digital ads, along with SEO-optimized blogs to enhance visibility.
- Collaborated closely with clients to understand brand positioning, contributing to ideation and strategic planning.
- Coordinated and directed end-to-end brand shoots, ensuring high-quality execution aligned with client expectations.
- Maintained strong client relationships through regular communication, feedback loops, and performance updates.
Scriptwriter
Marvelous Videos
08.2023 - 12.2023
- Researched, fact-checked, and scripted engaging entertainment content, enhancing accuracy and clarity in storytelling.
- Conducted audience research to shape content tone and structure, ensuring alignment with target demographics.
- Analyzed and reviewed films across varied genres, delivering well-researched and objective commentary tailored to diverse audience segments.
- Ensured timely dissemination of high-quality entertainment content while maintaining editorial standards and factual integrity
Marketing Content Executive
Expert Village Media Technologies
04.2021 - 03.2022
- Conceptualized and implemented targeted content campaigns, generating 15%+ increase in leads within a month.
- Developed and executed a comprehensive content marketing strategy that increased website traffic by 30%.
- Created SEO-optimized content, enhancing search visibility and improving client website performance.
- Designed email marketing strategies that included content creation and campaign planning, driving engagement and conversions.
Education
Master of Arts - Mass Communication & PR
St. Xavier's University
Kolkata, India2024
Bachelor of Arts - Journalism & Mass Communication
St. Xavier's University
Kolkata, India2022
Skills
Event planning
Vendor Management
Client Servicing
Content Creation
Social Media Marketing
Marketing strategy
Relationship management
Problem-solving abilities
MS Office Suite
Account Manager
Client relationship management
Creative Strategist
Certification
Marketing in a Digital World - University of Illinois
Timeline
Wedding Planner
The Wedding Company
02.2025 - 07.2026
Jr. Copywriter and Creative Strategist
Pixel Peeps
09.2024 - 12.2024
Scriptwriter
Marvelous Videos
08.2023 - 12.2023
Marketing Content Executive
Expert Village Media Technologies
04.2021 - 03.2022
Master of Arts - Mass Communication & PR
St. Xavier's University
Bachelor of Arts - Journalism & Mass Communication
St. Xavier's University
Interests
- Content Creation
- Writing