Hi, I’m
Puja Deb
T4 Specialist: Brand Protection
Bangalore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
years of professional experience
5
years of post-secondary education
3
Certifications
Work History
Amazon Development Center Pvt. Ltd.Bangalore
T4 Associate: ABP Brand Protection
06.2022 - Current
Job overview
- Handling appeals while performing investigation concerning Intellectual Property Rights violations for Brand Name Addition, Match Only & ASIN Suppression skill sets, accurately and efficiently.
- Co-Owned & managed Match Only pilot program. Created essential & very critical steps which resulted in preventing 3P sellers from abusing & circumventing in Amazon worldwide catalog.
- Internal focus Ramp Planner for AHT/NVA/Missed Counts metrics, concerning with top outliers.
- Planned, organized & implemented multiple innovative techniques as Trainer/Mentor, to improve the performance of the outlier associates, which resulted in the improvement of ~4300Bps.
- Performed rigorous deep dives for Brand Name Authorization & Match Only skillsets for understanding the 3P seller's appeal rejection reason in the overall Amazon Catalog under the ABP org. Calibrated with Leaders to plan and forecast valid outcomes which will result in improvement of seller experience.
- Specific Dives performed for India (IN) & Japan (JP) Marketplaces to capture the possibilities of loopholes & quantify the Appeals Rejection Rate.
- Prepared the Workflow of Brand Name Authorization skillset with in-detailed format investigation steps based on Standard Operating Procedures (SOP). Presented to the Leaders, and also contributing in the main BNA workbooks.
- Continuously contributing in Seller facing Blurb modifications as well as the approach to establish a proper & clear communication through the process action blurbs by T4 within the Amazon Legal metrics.
- Awarded for Best Performer with Highest productivity in Q1 2023.
- Awarded for Best Aux Adherence in Q1 2023.
- Awarded for Extra Miller in Q2 2023 for contributing in multiple projects and Training associates.
Teleperformance Pvt. Ltd.Bangalore
Executive Assistant: Payments & Refunds
03.2021 - 06.2022
Job overview
- Answered high volume of phone calls and email inquiries. Highest Productive Associate in the skill org.
- Subject Matter Expert (SME) in the Team, while guiding and mentoring the associates with multiple critical high value transactions void scenarios.
- Trained/Mentored & onboarded incoming new hires, consisting 20 Associates per batch in total of 4 batches.
- Performed Audits in regular basis to enhance and improve the quality of the team performance up to the highest standards. Captured the loop holes such as behavioral issues from the associates as well as technical process loopholes.
- Collaborated with team leads to improve the process standards and motivate the team culture.
- High valued Line Trainer, as a backup to the lead trainers in the Payments & Refunds skillset.
- Created and managed office systems to efficiently deal with documentation.
Education
Singhania UniversityRajasthan
Master of Science from Biotechnology
06.2019 - 08.2021
ST. Edmund’s CollegeShillong, Meghalaya
Bachelor of Science from Biotechnology
06.2015 - 06.2018
Skills
Microsoft Office Apps
Timeline
T4 Associate: ABP Brand Protection
Amazon Development Center Pvt. Ltd.
06.2022 - Current
Excel Skills for Business: Essentials
11-2021
Executive Assistant: Payments & Refunds
Teleperformance Pvt. Ltd.
03.2021 - 06.2022
Financial markets
11-2020
Singhania University
Master of Science from Biotechnology
06.2019 - 08.2021
Business Communication Skills
09-2017
ST. Edmund’s College
Bachelor of Science from Biotechnology
06.2015 - 06.2018
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