Shreya Chugh
Logistics Associate
Gurugram,HR
Summary
Results-oriented professional having 7+ years of experience with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
8
8
years of professional experience
Work History
Sr. Executive (Debt Recovery Specialist)
Delhivery Ltd
Gurugram
08.2023 - Current
- Managed accounts in delinquency, ensuring timely follow-up on overdue payments.
- Developed payment plans with clients to facilitate debt resolution and compliance.
- Analyzed financial records to identify patterns and recommend recovery strategies.
- Communicated effectively with clients via phone and email regarding outstanding debts.
- Documented interactions and progress in debt recovery software for tracking purposes.
- Collaborated with legal teams to initiate collection actions when necessary.
- Resolved client disputes by addressing concerns and negotiating favorable outcomes.
Executive (Pickup-Dispute)
Delhivery Ltd
Gurugram
10.2020 - 07.2023
- Managed client connection issue inquiries across India, ensuring effective resolution for major accounts such as Flipkart, E2E, Nykaa, AEPL, Limeroad, Smytten, and McCaffeine.
- Performed detailed case analyses and collaborated with concerned teams to facilitate prompt resolution of outstanding issues.
- Resolved customer disputes by collaborating with internal departments to ensure timely resolutions
- Maintained accurate documentation of dispute cases in compliance with company policies
- Communicated effectively with clients to gather necessary information for resolution
- Utilized dispute management software to track case progress and update stakeholders
Executive (Sales)
Modways Objet D’Art Pvt. Ltd.
Gurugram
07.2018 - 10.2020
- Analyzed market trends and developed targeted strategies for effective product positioning and competitive pricing.
- Facilitated client interactions and support during multiple trade events to strengthen partnerships.
- Facilitated communication with supply chain team to align sales order execution with scheduled deadlines.
Education
MBA - Marketing & Finance
Institute of Management Studies And Research (IMSAR), M.D. University
05-2018
BBA -
Institute of Management Studies And Research (IMSAR), M.D. University
01-2016
Skills
- Advanced MS Excel skills
- Quality management
- Goal oriented
- Skilled in vendor negotiations
- Relationship management
- Strategic planning
- Business operations management
- Decision-making
- Teamwork and collaboration
- Problem-solving
- Time management
Interests
Traveling, Listening Music, Dancing
LANGUAGES
English - Full Professional Proficiency
Hindi - Native or Bilingual Proficiency
Timeline
Sr. Executive (Debt Recovery Specialist)
Delhivery Ltd
08.2023 - Current
Executive (Pickup-Dispute)
Delhivery Ltd
10.2020 - 07.2023
Executive (Sales)
Modways Objet D’Art Pvt. Ltd.
07.2018 - 10.2020
MBA - Marketing & Finance
Institute of Management Studies And Research (IMSAR), M.D. University
BBA -
Institute of Management Studies And Research (IMSAR), M.D. University
INTERNSHIP
- Varun Beverages Ltd. (PEPSI) (05/2017 - 06/2017)
- Gained hands-on experience in Sales & Marketing Strategies.