Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Shreya Miishra

Shreya Miishra

Pune

Summary

With over 5 years of experience, I specialize in Google Cloud Platform (GCP) learning support, Google Maps SEO, and sales. I excel in providing technical assistance, driving revenue growth through SEO services, and exceeding sales targets through effective communication and relationship building. My diverse skill set and track record of success make me a valuable asset in technology and digital marketing roles.

Overview

5
5
years of professional experience

Work History

Senior Process Executive

Cognizant
Pune
09.2022 - Current
  • Serve as the primary point of contact for technical support inquiries related to GCP's educational offerings, including Classroom, Qwiklabs, and other training resources.
  • Assist educators, students, and administrators in setting up and using GCP tools for teaching, learning, and skill development.
  • Provide guidance and troubleshooting assistance for issues related to accessing, navigating, and utilizing GCP's educational platforms and resources.
  • Diagnose and troubleshoot technical issues reported by users, including platform access problems, lab environment setup issues, and resource limitations.
  • Collaborate with GCP engineering and product teams to escalate and resolve complex technical issues impacting the learning experience of users.
  • Document and track support requests, resolutions, and feedback to improve the quality and efficiency of learning technology support services

Event Management, Digital Marketing

Comfisoft India
Indore
07.2021 - 02.2022
  • Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management
  • Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
  • Managed communications with attendees, sponsors, vendors and other stakeholders throughout the event planning process.

Telesales Representative, Customer Care

Xtrim Digitech PVT LTD
Indore
02.2019 - 06.2021
  • Identify and research potential leads among doctors, medical practices, and local businesses in target geographic areas.
  • Educate prospects on the benefits of Google Maps SEO in improving their online visibility, attracting local customers, and increasing foot traffic to their locations.
  • Customize sales pitches and presentations to highlight the value proposition of our Google Maps SEO services and address specific pain points and objectives.
  • Build and nurture relationships with clients through regular communication, follow-ups, and personalized interactions.
  • Provide exceptional customer service and support throughout the sales process, from initial contact to post-sale implementation and beyond.
  • Stay updated on industry trends, best practices, and changes to Google Maps algorithms and SEO guidelines.

Education

B.E.M.S. (Bachelor of Electro- Homoeopathic Medicine & Surgery) -

Council of Electro Homeopathy System of Medicine
09.2018

Skills

  • Understanding of Google Cloud Platform (GCP) services, products, and tools is essential for providing effective support to users This includes familiarity with cloud computing concepts, infrastructure, and services such as Compute Engine
  • The ability to diagnose and troubleshoot technical issues related to GCP's educational offerings, including Classroom, Qwiklabs, and training resources, requires strong problem-solving skills and attention to detail
  • Communication
  • Adaptability
  • Customer Relationship Management
  • Sales Skills

Volunteer Experience

My volunteer experience at Samyama Retrest provided me with a unique blend of practical skills and cultural insights. I gained invaluable experience in customer service, event coordination, and community engagement, honing my ability to thrive in a fast-paced and diverse work environment. Additionally, I developed a deep appreciation for Goa's rich heritage and natural beauty, fostering a sense of responsibility towards sustainable tourism practices.Samyama Retreat, Hospitality Volunteer, Goa, 03/2022, 07/2022, Manage the operations of the resort, including staff, facilities and services., Create & implement strategies for increasing efficiency, profitability and guest satisfaction.

Timeline

Senior Process Executive

Cognizant
09.2022 - Current

Event Management, Digital Marketing

Comfisoft India
07.2021 - 02.2022

Telesales Representative, Customer Care

Xtrim Digitech PVT LTD
02.2019 - 06.2021

B.E.M.S. (Bachelor of Electro- Homoeopathic Medicine & Surgery) -

Council of Electro Homeopathy System of Medicine

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Shreya Miishra