Shreya Mishra

Dynamic and results-oriented customer service professional with a stellar track record at Startek, known for consistently exceeding client expectations through top-tier support. Skilled in handling high volumes of calls and online inquiries with precision, showcasing exceptional problem-solving and multitasking capabilities. Proven analytical expertise enables the seamless resolution of complex issues, driving customer satisfaction and loyalty. Recognized for delivering valuable insights and strategic solutions to challenging problems. Dedicated to harnessing these strengths to elevate service excellence and achieve impactful results in future roles.

Hobbies: Active in intraday stock market trading, multiplayer online gaming, singing, songwriting, and poetry.

Outdoor Adventures: Enjoy hiking, camping, rock climbing, scuba diving, and exploring nature trails.

Community Contributions: Volunteer at animal shelters, organize charity drives, and mentor young professionals.

Creative Pursuits: Write lifestyle blogs, sing in choirs, and participate in local theater productions.

Unique Interests: Stargazing, solving board games and puzzles, and observing fish species for citizen science.

Sustainability Efforts: Lead recycling initiatives, maintain composting systems, and support eco-friendly projects.

Professional Development: Engage in community outreach, complete relevant certifications, and attend industry conferences.

• State-Level Gold Medalist: Awarded a gold medal for javelin in 2015.
• Silver Medals in Athletics: Secured silver medals in long jump, discus throw, and shot put at the state level in 2015.
• Best Essay Composer and Debater: Achieved 1st rank as the best essay composer and debater in the district, with recognition featured in the newspaper.
• Employee of the Year 2023: Selected as Employee of the Year in June 2023 at Startek's RNR for consistent high performance.
• Outstanding Performance Award: Recognized for consistently exceeding customer satisfaction and key performance targets at Startek.

• Advance Diploma in Computer Application (ADCA): Comprehensive training in computer applications, including software development, database management, and office productivity tools.
• Course in Computer Concepts (CCC): Certified course covering basic IT literacy, including understanding computer operations, MS Office, and internet applications.
• Digital Marketing Certification: Knowledge in digital tools and marketing concepts for those looking to expand their roles into areas involving technology and communication.
• Customer Service Certification: Online programs that validate skills in customer interaction, problem-solving, and communication.
• Data Entry Certification: Demonstrates speed and accuracy in data entry tasks, useful for administrative roles.
• Typing Speed Certification: Showcases efficient typing skills, which are beneficial for roles that require significant computer use.
• Project Management Basics: Short courses or certifications that provide basic project management knowledge (e.g., from Coursera or LinkedIn Learning).