Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Shreya Mishra

Senior Analyst
Noida

Summary

  • Logical Analyst polished in maintaining system processes, conducting requirement analysis, and defining configuration specifications. Reputable and hardworking professional with many years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques.
  • Hands on experience of working with Devops tool.
  • Certified with Azure AZ-900 Fundamentals.
  • Good Understanding and Knowledge of Azure AZ-104 administrator associate

Overview

6
6
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification

Work History

Senior Analyst

GlobalLogic Technologies
12.2021 - Current
  • Monitored critical applications and system performance using AppDynamics, Nagios, Grafana, and ABC Hub to swiftly identify and escalate customer-impacting issues.
  • Collaborated with cross-functional teams, including Software Development, DevOps, and Server Engineering, to efficiently resolve incidents within defined SLAs.
  • Utilized Jira Service Management for incident ticket creation and documentation, ensuring rapid incident response and high system availability.
  • Experience in Working with US based projects and clientele and direct coordination with stakeholders

Service Desk Engineer

HCL Technologies
11.2020 - 04.2021
  • Researched and identified solutions for software and hardware issues, enhancing system reliability.
  • Diagnosed and troubleshot technical issues, including network configuration and account setup, ensuring seamless IT operations.
  • Installed, configured, and upgraded PCs, providing comprehensive support to UA retail stores.

Technical Associate

Genpact Headstrong
01.2019 - 07.2019
  • Supported production-level applications for CA-CIB, ensuring seamless back-office operations and trade settlements.
  • Resolved technical issues for end users on live trades, foreign exchange, and securities, enhancing operational efficiency.
  • Monitored scheduled tasks and batch processes using Unix and SQL, generating daily trade maturation reports for CA-CIB.
  • Alert monitoring of predefined jobs and solving their failures using Unix, putty, and SQL Queries.

Education

B.Tech - Information Technology

IEC College of Engg And Tech

Skills

DevOps tools: AppDynamics, Nagios, Grafana, Hub, ThousandEyes

Database monitoring

Performance analysis

SQL querying

System monitoring

Incident management

Technical troubleshooting

Problem solving

Data analysis

Azure - AZ 104

Azure - AZ 900

Linux/Unix

Certification

Certified with Azure AZ-900 Fundamentals

Affiliations

  • Worked as Volunteer in college events.
  • Worked as Volunteer in sports & cultural activities in school.
  • Represented the House in the School Sports meet as Vice-House captain

Accomplishments

  • Client appreciation for handling various critical outages and providing prompt resolutions within SLA timelines
  • Appreciation within the organization for handling incidents and risk monitoring
  • Mentorship recognition for providing training to new team members

Timeline

Senior Analyst

GlobalLogic Technologies
12.2021 - Current

Service Desk Engineer

HCL Technologies
11.2020 - 04.2021

Technical Associate

Genpact Headstrong
01.2019 - 07.2019

B.Tech - Information Technology

IEC College of Engg And Tech

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Shreya MishraSenior Analyst