Shreya Pandey
KOLKATA
Summary
Hardworking professional with years of experience in Airbus and Boeing with proven knowledge of safety compliance, rescue techniques and first aid. Aiming to leverage skills to successfully fill the Flight Attendant role at your company.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
Cabin Crew Member
Air India Limited
10.2023 - Current
- Assisted passengers with seating, baggage, and special service requests.
- Monitored cabin conditions and reported safety concerns to flight leadership.
- Managed passenger issues calmly and resolved service concerns onboard.
- Maintained cabin cleanliness and secured service items throughout flight operations.
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Provided first aid assistance to passengers during medical emergencies.
- Responded promptly to customer complaints or requests for service during flights.
- Assisted disabled passengers during boarding and deplaning.
Senior Flight Attendant
INDIGO AIRLINES
05.2016 - 06.2023
- Ensured compliance with company regulations to promote a safe environment for travellers and crew.
- Engaged warmly and professionally with diverse travellers, reinforcing brand standards and enhancing customer experience.
- Administered basic first aid, keeping calm and focused to minimize disruptions to other passengers.
- Took part in safety demonstrations to educate passengers about safety procedures and proper use of safety equipment.
- Guided passengers in following safety procedures in emergency situations and offered reassurance to calm anxieties.
Education
POST GRADUATE DIPLOMA - MARKETING
NARSEE MONJEE INSTITUTE OF MANAGEMENT
Mumbai, MHBachelor of Arts -
ST. XAVIER'S UNIVERSITY
Kolkata, WBSkills
- Airline system knowledge
- Emergency response
- Passenger communication
- High-pressure adaptability
- Time management
- Fluent in English, Hindi and Bengali
Certification
- Recognition for Vande Bharat Mission flights.
- Received appreciation from many passengers for providing best customer services.
HOBBIES & INTERESTS
- Reading Journals,
- Listening Podcasts,
- Playing Chess,
- Yoga Practitioner,
- Travelling.
Additional Information
- Date of Birth : 22.01.1995
- Marital Status : Single
- Nationality : Indian
- Height : 165 CMS
- Weight : 56 KGS
I am a self starter with effective communication skills and abilities. I pride myself in being a hard worker and result oriented person with high integrity and honesty. I can easily adapt to a new environment. I can work under pressure and tight schedules.
Declaration : I do hereby declare that the information furnished above is true to the best of my knowledge.
Place : Kolkata, India.
Languages
English
First Language
Hindi
Upper Intermediate
B2
Bengali
Upper Intermediate
B2
Timeline
Cabin Crew Member
Air India Limited
10.2023 - Current
Senior Flight Attendant
INDIGO AIRLINES
05.2016 - 06.2023
POST GRADUATE DIPLOMA - MARKETING
NARSEE MONJEE INSTITUTE OF MANAGEMENT
Bachelor of Arts -
ST. XAVIER'S UNIVERSITY