SHREYA PILLAI
Bengaluru
Summary
Learning & Development leader with 9+ years of experience driving high-impact training programs, particularly within fast-paced sales and service environments. Proven success in developing training strategies aligned with business goals, overseeing full-cycle learning design, and managing teams to deliver measurable performance outcomes. Experienced in collaborating with department heads and brand partners, managing training budgets, and ensuring compliance with evolving standards. Adept at combining strategic thinking with on-ground execution to build scalable, engaging, and standards-compliant training ecosystems.
Overview
9
9
years of professional experience
Work History
Associate Senior Manager – Training
UNext Learning Pvt. Ltd.
12.2021 - Current
- Lead the central Training function for both Sales (Acquisition) and Learner Experience (Post-Acquisition) teams, enabling over 400 professionals through structured onboarding, ongoing capability development, and performance coaching.
- Designed and executed end-to-end sales enablement programs, reducing new hire ramp-up time.
- Introduced data-driven coaching frameworks, resulting in measurable improvement in target achievement and QA scores.
- Created learning journeys using adult learning principles, customized for different roles.
- Mentored a team of 8 trainers and implemented a trainer scorecard.
- Led Training Needs Analysis with QA, Ops, and Business Heads.
- Launched internal knowledge assets (SOPs, LMS modules).
- Facilitated external workshops and integrated best practices into internal programs.
Senior Admission Officer
Jigsaw Academy Education Pvt. Ltd.
03.2020 - 09.2021
- Responsible to counsel and onboard client for the reputed IIM Indore Program.
- Acquire new set of customers from different sources of marketing.
- Analyzing applications and completing the initial screening process.
- Retaining the existing clientele and developing references to drive business revenue.
- Achieving monthly targets worth 12.5 Lacs.
- Held Product Training for other internal operations team.
Senior Inside Sales Manager
Simplilearn Solutions Pvt. Ltd.
12.2018 - 02.2020
- Learning Consultant - providing complete insight on the courses to the customers/participants.
- Preparing short-term and long-term sales plan, sales approaches and strategies.
- To understand customer requirement in the APAC and Middle East.
- New Customer Acquisition.
- Conversion of leads received from various marketing channels.
- Consistently achieve monthly revenue targets worth 10 Lac INR in line with team/organizational objectives.
- Customer Relationship Management.
Assistant Manager, International Business
ASTTECS – ITECS COMMUNICATION PVT. LTD.
02.2018 - 12.2018
- Prospecting and recruiting new franchisee and business partners for the assigned territories.
- Creating order templates and commercial proposals for the accounts.
- Designing and implementation of promotional programs for new markets.
- Co-ordinating directly with franchisee and partners to obtain monthly revenue.
- Co-ordinating between client and operational teams in delivering the technical solution.
Store Manager
Bharti Airtel Ltd.
07.2016 - 01.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Achieved sales goals and service performance requirements through new customer sales.
- Built long term customer relationships and advised customers on products and promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
Education
MBA - Human Resources & Marketing
Disha Institute of Management & Technology
Chhattisgarh01.2016
Bachelor of Engineering - Information Technology
Bhilai Institute of Technology
Chhattisgarh01.2013
Skills
- Training Program Management
- Instructional Design & Content Development
- Coaching & Leadership Development
- Stakeholder & Cross-functional Collaboration
- Performance Metrics & Data Analysis
- Learning Management Systems (LMS)
- Process Improvement & Change Management
- Continuous Learning & Adaptability
Accomplishments
- Ranked 4th in State University merit list during MBA.
- Led and coordinated inter-college learning events and competitions.
- Mentored and led a high-performing team of 8 trainers, driving accountability, growth, and delivery excellence.
- Designed blended learning experiences using e-learning modules, live sessions, coaching frameworks, and assessments.
- Maintained brand training standards and partnered with external experts to incorporate best practices and industry updates.
- Created training calendars, program trackers, and reporting dashboards for visibility, performance analysis, and feedback integration.
- Managed training logistics, team schedules, and resources to ensure seamless delivery across functions and verticals.
- Developed and executed comprehensive training strategies covering both Sales and Learner Experience verticals, impacting over 400 employees and aligning programs with business objectives and performance goals.
Certifications And Skills
- Certified Train the Trainer (UNext)
- Managing as a Coach – UC Davis (Coursera)
- Giving Helpful Feedback – University of Colorado Boulder (Coursera)
- Proficient in LMS platforms and Knowledge Management Systems
- Advanced MS Office skills (Excel, PowerPoint, Word)
Timeline
Associate Senior Manager – Training
UNext Learning Pvt. Ltd.
12.2021 - Current
Senior Admission Officer
Jigsaw Academy Education Pvt. Ltd.
03.2020 - 09.2021
Senior Inside Sales Manager
Simplilearn Solutions Pvt. Ltd.
12.2018 - 02.2020
Assistant Manager, International Business
ASTTECS – ITECS COMMUNICATION PVT. LTD.
02.2018 - 12.2018
Store Manager
Bharti Airtel Ltd.
07.2016 - 01.2018
MBA - Human Resources & Marketing
Disha Institute of Management & Technology
Bachelor of Engineering - Information Technology
Bhilai Institute of Technology
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