SHREYA RAI
Bangalore
Summary
A dedicated professional with experience in handling vendors at Amazon, with expertise in vendor invoice management, payment processing, and resolving queries with accuracy and efficiency. Adept at coordinating with stakeholders to ensure timely settlements and maintaining clear financial records. Strong problem solving abilities for resolving discrepancies and ensuring smooth vendor relationships. Committed to delivering precise, compliant, and reliable support in financial operations.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Appeals Administrator
Amazon
Bengaluru
05.2024 - Current
- Served as the primary point of contact for vendors and sellers regarding their catalog issues.
- Assisted in developing policies and procedures to enhance operational efficiency.
- Trained new employees on administrative processes and office protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Developed spreadsheets to track project progress, budgets and other related data.
- Compiled statistical data from various sources for analysis.
- Collaborated with cross functional teams to resolve payment holds and mismatches, improving turnaround time
- Supported audit requirements by providing accurate transaction data and reconciliations within strict deadlines.
- Prepared vendor statements and supported month end closing activities, contributing to timely financial reporting.
SPS Associate
Amazon
Bengaluru
05.2022 - 09.2023
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.
- Managing and tracking case logs, interactions, and resolutions using internal tools to maintain clear communication and ensure accountability.
- Occasionally mentoring new associates and sharing knowledge to ensure a consistent, high-quality vendor support experience.
- Ensuring compliance with Amazon's policies and guidelines while helping sellers navigate them, particularly when related to their accounts or business activities.
- Handling escalations and resolving complex issues by collaborating with cross-functional teams to ensure that vendor's' concerns were addressed effectively and efficiently.
Educator (Physics and Maths)
Ashank Academy of Learning
Bengaluru
10.2018 - 08.2021
- Developed a comprehensive curriculum that meets state educational standards and engages students in learning.
- Developed and implemented a differentiated instruction plan to meet the needs of a diverse student population.
Education
MBA - Business Analytics and Finance
Reva University
Bengaluru 12.2023 - 08/2025
B.Sc - Physics and Maths
Jyoti Nivas College Autonomous
Bengaluru 06.2018 - 05/2021
Kendriya Vidyalaya ASC Centre
Bengaluru, IndiaSkills
- Microsoft Excel
- Microsoft Office Word
- Transaction processing
- Financial controls
- Forecasting
- Financial compliance oversight
- Credit analysis
- Financial reporting oversight
- Effective Time Management
- Microsoft PowerPoint
- Microsoft Office
- Decision Making
- Teamwork
- Adaptability
- Problem Solving
- Python for Data Science
- SQL
- Data Analysis Using JMP
- Data Mining and Predictive Analytics
Languages
- English
- Hindi
- German
Details - Location
Bangalore, Karnataka, India
Languages
English
Proficient
C2
Hindi
Proficient
C2
German
Beginner
A1
Timeline
Appeals Administrator
Amazon
05.2024 - Current
MBA - Business Analytics and Finance
Reva University
12.2023 - 08/2025
SPS Associate
Amazon
05.2022 - 09.2023
Educator (Physics and Maths)
Ashank Academy of Learning
10.2018 - 08.2021
B.Sc - Physics and Maths
Jyoti Nivas College Autonomous
06.2018 - 05/2021
Kendriya Vidyalaya ASC Centre