Shreya Sawant
Pune
Summary
Multitasking, versatile and results-driven Home Loan Branch Manager with 14 years of experience in the home loan and financial services industry. Demonstrates exceptional team management and customer service abilities, ensuring high-quality service delivery and employee engagement.
Overview
14
14
years of professional experience
Work History
Home Loan Branch Manager
HDFC Bank Ltd
Pune
04.2019 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Ensure compliance with regulatory requirements and internal policies
- Cross selling of products like Savings account, Consumer Durables, credit card, Demat account
Manager
HDFC Ltd
Pune
04.2017 - 03.2019
- Managed and motivated second line to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Closely worked with sales executives and insurance coordinators to help enhance branch business and helped achieve their targets.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deputy Manager, Assistant Manager
HDFC Ltd
Pune
04.2010 - 03.2017
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Appraised and recommended home loan files.
- Handled different inquiries of home loan customers . Executed home loan disbursements .
- Scrutinized the title of the property and verified property documents .
Education
MBA - Marketing
HNIMR
Pune01-2010
Bachelor of Science - Agriculture
BSKKV
Dapoli01-2008
Skills
- Customer Service
- Branch Operations Management
- Relationship building and management
- Team Management
- Compliance
- Leadership
Accomplishments
- Service centre head at Vishrantwadi , Pune branch since 2019
- Developed and implemented business strategies to achieve sales targets of ₹600 crores per annum.
Timeline
Home Loan Branch Manager
HDFC Bank Ltd
04.2019 - Current
Manager
HDFC Ltd
04.2017 - 03.2019
Deputy Manager, Assistant Manager
HDFC Ltd
04.2010 - 03.2017
MBA - Marketing
HNIMR
Bachelor of Science - Agriculture
BSKKV
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
YOGESH ASHOK KALEKARYOGESH ASHOK KALEKAR
Preferred Relationship Manager(Hybrid Portfolio) at HDFC BANK LTDPreferred Relationship Manager(Hybrid Portfolio) at HDFC BANK LTD
Pooja BotulePooja Botule
Associate Linux Support Engineer at Codify Software ServicesAssociate Linux Support Engineer at Codify Software Services