Shreya Sharma
Delhi
Summary
Innovative technology consultant with a strong background in project coordination and decision-making. Recognized for contributions to in-house tool development and effective client-facing sessions, ready to leverage expertise for impactful solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technology Consultant
Mercer Mettl
Gurugram
11.2022 - Current
- Partnered with the Product and UI/UX teams to define and introduce customer-driven features on the platform.
- Applied strong knowledge of CRM tools (Zoho), with working proficiency in Jira and GIT for project coordination.
- Managed vendor invoicing processes using Oracle, acting as the primary point of contact for invoicing and issue resolution.
- Co-developed two in-house tools (Plag and CMS) in collaboration with the Product and Tech teams.
- Conducted client-facing technical sessions to explain platform functionalities, and ensure smooth adoption.
- Fair working knowledge of Python, SQL, and Bash for technical support and problem-solving.
- Created product roadmaps by analyzing customer pain points, and suggesting platform enhancements.
- Collaborated with Project and Delivery Leads to resolve technical challenges, and ensure seamless project execution.
- Maintained transparent communication with stakeholders and external partners, ensuring alignment with goals, and timely delivery.
- Recognized for impactful contributions while working with global clients such as Amazon, BMW, and Accenture.
Associate Software Engineer
Capgemini
Gurugram
04.2022 - 11.2022
- Conducted code reviews to ensure adherence to coding standards.
- Implemented unit tests to improve software reliability and performance.
- Participated in agile development processes, attending daily stand-up meetings.
- Created documentation for software features and user guides.
Education
MBA - IT And Systems Management
NMIMS
Mumbai07-2024
Bachelors of Technology - Electronics And Communications Engineering
NIET
Greater Noida06-2022
Skills
- Project coordination and roadmap planning
- Client and stakeholder communication
- Decision-making, prioritization, and attention to detail
- Vendor invoicing and financial tracking (Oracle, POs, cost tracking)
- CRM tools (Zoho), fair knowledge of Jira and GIT
- Content and CMS management
- Adaptability and stress management in fast-paced environments
- Strong knowledge of MS Office
- Strong English communication skills, both oral and written
Accomplishments
- 4 spot awards from the company in recognition of high-quality technical content creation and meeting project timelines efficiently for firms like Accenture, Cognizant, and JP Morgan
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Project Management - A complete course
Timeline
Technology Consultant
Mercer Mettl
11.2022 - Current
Associate Software Engineer
Capgemini
04.2022 - 11.2022
MBA - IT And Systems Management
NMIMS
Bachelors of Technology - Electronics And Communications Engineering
NIET
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