Shreya Shaw
Kolkata
Summary
Seasoned Customer Engagement Executive with background in fostering strong client relationships and driving customer loyalty. Strengths include effective communication, problem-solving, and team leadership skills. In past roles, implemented innovative engagement strategies that increased customer satisfaction and retention rates significantly. Known for ability to thrive in fast-paced environments while maintaining consistent focus on client needs and business objectives.
Overview
7
7
years of professional experience
Work History
Customer Engagement Executive
Guiltfree Industry Ltd
Kolkata
04.2024 - Current
- Established effective communication channels between customers and the company.
- Conducted regular training sessions to educate team members on customer engagement techniques.
- Worked closely with sales teams to develop personalized offers based on individual needs of customers.
- Organized promotional events to engage customers with the brand's latest products and services.
- Identified and resolved customer service issues in a timely manner.
- Collaborated with product development teams to ensure customer satisfaction with new products.
- Provided technical support for customers in resolving issues related to products or services.
- Generated ideas for campaigns that will help drive more sales from existing customers.
- Developed loyalty programs designed to reward repeat customers for their patronage.
- Coordinated with marketing teams to create engaging content tailored towards target audiences.
- Identified potential customers through market research, surveys and other sources.
- Gathered insights into consumer behavior and preferences using analytics tools and used this information for targeted marketing efforts.
Sales IT Executive
Guiltfree Industry Ltd
Kolkata
01.2023 - 03.2024
- Maintained vendor relationships by negotiating contracts for services such as cloud hosting, software licensing.
- Provided technical support to users in troubleshooting hardware and software issues.
- Analyzed data security protocols to ensure protection from unauthorized access or malicious attacks.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Created budget plans for IT operations and monitored expenditures against established budgets.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
Business Development Executive
KCS Rice Mill
Kolkata
07.2021 - 12.2022
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Conducted market research and identified potential business opportunities.
- Assisted in the development of promotional materials such as brochures, flyers.
Dietitian
Infilife Healthcare PVT Ltd
Bengaluru
03.2021 - 06.2021
- Developed individualized meal plans based on patient goals, medical history and dietary restrictions.
- Identified nutrient deficiencies through blood tests or other diagnostic tools.
- Assessed nutritional needs of clients through nutrition screenings and interviews.
- Advised clients on lifestyle changes to improve their overall health and wellness.
- Provided nutrition education and counseling to patients with chronic diseases.
Dietitian
Apollo Hospitals
Chennai
01.2019 - 07.2019
- Provided nutrition education and counseling to patients with chronic diseases.
- Instructed patients on how to read food labels for healthy choices when grocery shopping.
- Conducted research on the latest nutrition trends and best practices.
- Provided nutrition advice about food preparation techniques for improved health outcomes.
- Monitored client progress towards health goals using weight, BMI measurements, lab values.
- Attended conferences related to nutrition topics to stay up-to-date on current trends.
Dietetic Intern
Kothari Medical Center
Kolkata
04.2017 - 05.2017
- Facilitated support groups focusing on various aspects of nutrition therapy or weight management.
- Conducted nutrition assessments, including anthropometric measurements, food frequency questionnaires, and 24-hour recalls.
- Performed data entry and analysis for research projects related to nutrition and health outcomes.
Education
Master of Science - Dietetics and Applied Nutrition
Manipal Academy of Higher Education
Manipal, KA11-2019
Bachelor of Science - Food Sciences And Nutrition Management
J.D. Birla Institute
Kolkata, WB08-2017
Skills
- Client Retention Strategies
- Strong interpersonal skills
- Feedback implementation
- Data-driven decision-making
- Campaign Management
- Customer Segmentation
- Marketing automation
- Customer Support
- Sales Targeting
- Operations Management
- Analytical problem solver
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1
Timeline
Customer Engagement Executive
Guiltfree Industry Ltd
04.2024 - Current
Sales IT Executive
Guiltfree Industry Ltd
01.2023 - 03.2024
Business Development Executive
KCS Rice Mill
07.2021 - 12.2022
Dietitian
Infilife Healthcare PVT Ltd
03.2021 - 06.2021
Dietitian
Apollo Hospitals
01.2019 - 07.2019
Dietetic Intern
Kothari Medical Center
04.2017 - 05.2017
Master of Science - Dietetics and Applied Nutrition
Manipal Academy of Higher Education
Bachelor of Science - Food Sciences And Nutrition Management
J.D. Birla Institute
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