Shreya Shetty
Pune
Summary
Results-driven Service Manager with over 7 years in Global Wealth Management, specialising in Securities Settlements and Operations. Led strategic initiatives during the Credit Suisse-UBS integration and implemented regulatory changes and risk management processes. Currently steering AI and automation transformation in Securities Settlements to improve operational efficiency and support business outcomes.
Overview
9
9
years of professional experience
Work History
Service Manager-Associate Director (AVP)
UBS
04.2025 - Current
- AI and automation-Co-led the BCCH Settlements AI Transformation programme, defining strategy, governance, AI adoption frameworks, and use-case prioritisation across Operations
- Led discovery, assessment, and stakeholder engagement programme for internal AI tool, evaluating enterprise workflow automation opportunities and identifying operational benefits.
- Developed frameworks for AI opportunity identification, business case evaluation, process mining reviews, and benefits realisation across Settlements.
- Established AI Pioneers network, Promptathon initiatives, Brown Bag sessions, and AI capability building activities, enhancing innovation and AI literacy across global teams.
- Regulatory-Led documentation and stakeholder coordination activities for the FINMA-driven IBS programme, delivering critical SOP frameworks that strengthened operational resilience, regulatory compliance, and business continuity readiness across Settlements and supporting applications.
Service Manager (Change and Transformation)
UBS
Pune
06.2024 - 03.2025
- Co-led the redesign and restructuring of the FMEA(Risk analysis) process, establishing a more robust and quality-focused operating model.
- Took ownership of FMEA initiative, identifying critical gaps in pilot framework early on to enhance risk analysis capabilities.
- Developed comprehensive risk assessments and review frameworks for the Pune Settlements function, identifying potential operational risks, gaps and recommending practical mitigation strategies.
- Led Premium Custody Client Migration initiative, enabling seamless client transitions through structured project management, accountability across stakeholders, and transparent communication throughout the lifecycle.
- Played a key role in advancing project milestones by proactively identifying dependencies, coordinating resources, and ensuring ownership of deliverables across teams
- Provided mentoring support to Hedge Fund team in Pune after Line Manager's departure, ensuring stability and continuity during transition.
Line Manager
Credit Suisse (Wealth Management)
Wroclaw, Poland
02.2023 - 05.2024
- Orchestrated daily business workflow and distributed expertise within team during unprecedented asset outflow in Wealth Management, managing increased volumes and expectations effectively.
- Actively co-leading reorganisation activities to shape wider organisation and adjust to dynamic changes within SUB sector.
- Orchestrating logical and effective integration planning for hiring new joiners and talent distribution within the team.
- Reported relevant risks and raised risk awareness within the team, acting as the first point of contact for team members and stakeholders.
- Initiated BAU Logic project to enhance business understanding within team while leading front office support and WM team stakeholder meetings to ensure transparent relations and manage daily challenges.
- Effectively representing Wealth Management team with Barclays during client portfolio asset movements for CS exit from the South African market.
- Keeping structured daily business continuity with focus on keeping balance between new and pending items to ensure maximum efficiency.
Deputy Team Leader/Senior Specialist 3
Credit Suisse(Wealth Management)
02.2022 - 01.2023
- Managing end to end processing of settlement of thousands of securities within Global Markets ( Equities, bonds, mutual funds, hedge funds, Credit Suisse asset management funds, private equity shares, conversions of ISINs and physical assets( gold bars/certificates).
- Managed key projects and initiatives, assessing potential impacts on team processes while creating documentation for European CSDR, Russia Nexus, and internal CS project Go Core to implement EU regulations in Custody and Settlement System.
- Handled external and internal stakeholders, including front office teams and various investment and private banks globally.
- Monitored global market changes to enhance risk awareness in daily operations.
- Leading team meetings with clear communication, participating in the hiring process as well as onboarding and training additional new joiners within the sub sector.
- Running analysis and performing quality checks to increase efficiency or flows standardisation.
- Recognised as 2022 Q3 Rave winner for exceptional client service to private clients and ultra-high-net-worth individuals in asset management.
- Addressed clients' email queries on existing and potential transactions, proposing operational improvements and participating in quality reviews to enhance service efficiency.
Specialist Level 1 and 2
Credit Suisse (Wealth Management)
05.2019 - 01.2022
- Validated client settlement orders for diverse clients, including institutional, retail, and high-net-worth individuals, ensuring accuracy and compliance.
- Resolved processing/STP exceptions for hundreds of global ISIN settlement orders daily, enhancing operational effectiveness.
- Monitored and identified settlement fails on position and cash sides, escalating issues to mitigate risks and maintain transaction integrity.
- Repairing and releasing settlement instructions of custody transactions in various markets worldwide.
- Matching Standard Settlement Instructions (SSIs) with and enriching asset transfer transactions for counterparty custodians.
- Implemented process change within system (Settlement chain Kaizen).
- Served as primary contact for DTC and Venezuela market inquiries, providing expert guidance; first point of contact within sub-sector for queries on these markets.
- Conducted a comprehensive investigation for the Credit Suisse Asia project to establish smooth cooperation with internal stakeholders.
Internship
Credit Suisse (Wealth Management)
02.2019 - 04.2019
- Presented final presentation on challenges in banking industry, summarising key insights from internship experience.
- Completed training programs on time, contributing to improved operational workflows.
- Introduction to business Custody and Transfers group is within bank’s Group Operations business area of Wealth Management.
- Introduction to Credit Suisse global custodian and stakeholder within global markets.
Internship/Assistant( University Final Year)
Softjourn
01.2018 - 07.2018
- Sourcing candidates via LinkedIn and other job portals for the company and successfully conducting the entire recruitment from contacting, arranging phone screening, conducting phone screenings, assisting in the technical interview round, and monitoring the pre-hiring process.
- Analysed candidate profiles and interview outcomes, presenting insights to managers to inform hiring decisions.
- Drafted standardised emails for candidates during and after the recruitment process to enhance communication.
- Addressed candidate inquiries about HR policies and procedures.
- Managed HRM systems including Asana to streamline operations.
- Supported day-to-day HR operations, ensuring smooth execution of functions and duties.
Intern
Privi Organics
09.2017 - 11.2017
- Coordinated employee satisfaction survey, gathering feedback to assess and enhance workplace environment.
- Renew Standard operating process for the company
- Assisting in renewing the company's SOPs
- Created and updated personnel files for current employees to ensure accurate record-keeping.
- Organised HR records in filing cabinet for efficient retrieval and management.
Education
Business Administration
Wroclaw School of Banking
Wroclaw, Poland10-2018
Commerce
Junior College, SIES
Nerul, India.06-2014
Skills
- AI governance frameworks
- Market regulations expertise
- Operational risk management
- Risk analysis
- Project management
- Process improvement
- Continuous improvement
- Stakeholder engagement
- Change management
- Team leadership
Custom
Interests- Reading, Travel.
Languages- English, Hindi, Marathi.
Date of Birth- 26th September 1995.
Open to Relocating
I hereby affirm that all the information in this document is accurate and true to the best of my knowledge.
Timeline
Service Manager-Associate Director (AVP)
UBS
04.2025 - Current
Service Manager (Change and Transformation)
UBS
06.2024 - 03.2025
Line Manager
Credit Suisse (Wealth Management)
02.2023 - 05.2024
Deputy Team Leader/Senior Specialist 3
Credit Suisse(Wealth Management)
02.2022 - 01.2023
Specialist Level 1 and 2
Credit Suisse (Wealth Management)
05.2019 - 01.2022
Internship
Credit Suisse (Wealth Management)
02.2019 - 04.2019
Internship/Assistant( University Final Year)
Softjourn
01.2018 - 07.2018
Intern
Privi Organics
09.2017 - 11.2017
Business Administration
Wroclaw School of Banking
Commerce
Junior College, SIES