Shreya Singh
Business Analyst
Gautam Buddha Nagar
Summary
Business Analyst with 6+ years of experience driving digital transformation, ERP/CRM implementations, and data-driven decision-making in IT services, financial operations, and enterprise solutions. Proven track record in requirements elicitation, stakeholder management, and Agile project delivery, delivering outcomes such as 30% process efficiency improvements, 20% faster project delivery, and 35% reporting performance gains. Skilled in business process reengineering, change management, and data visualization, with expertise in SQL, Power BI, Python. Adept at bridging business and technology to deliver scalable solutions that align with strategic business goals.
Overview
6
6
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Business Analyst
Tata Consultancy Services (TCS)
10.2022 - 04.2025
- Gathered and documented business requirements for enterprise-level projects, ensuring alignment with the client's strategic objectives.
- Led workflow analysis and process reengineering, delivering a 30% increase in operational efficiency, and improved SLA adherence.
- Spearheaded the implementation of a data analytics platform, enabling 20% faster decision-making, and reducing project delivery time by 15%.
- Authored comprehensive BRD, FRD, SRS, and user stories, ensuring clarity between business needs and technical teams.
- Partnered with ERP project teams to map business processes, validate data, and conduct UAT, ensuring smooth deployment and adoption.
- Conducted end-user training workshops, boosting adoption rates, and minimizing post-go-live support issues.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
Python Developer
HCL Technologies
10.2021 - 10.2022
- Designed and automated functional, regression, and performance testing frameworks using Python and Selenium, cutting manual testing time by 50%.
- Optimized Selenium test scripts, reducing execution time by 40% via locator optimization and parallel execution.
- Partnered with BAs and QA teams to align testing with business requirements, improving defect traceability, and business confidence.
- Worked independently to design, develop and test code.
- Automated repetitive tasks using Python scripts, increasing efficiency within the team''s workflow processes.
- Followed best practices with code development, maintenance and testing to improve solution design.
SQL Developer
HCL Technologies
09.2019 - 09.2021
- Designed and optimized SQL queries, stored procedures, and triggers, improving reporting performance by 35%.
- Built normalized data models, ensuring accuracy, scalability, and improved reporting reliability.
- Strengthened database security and disaster recovery strategies, ensuring compliance, and reducing downtime risks.
- Collaborated with BAs to translate business reporting needs into optimized SQL solutions, reducing manual reporting effort by 40 hours per month.
- Enhanced database performance by optimizing SQL queries and indexing strategies.
- Designed and developed customized extract, transform and load (ETL) applications per client specifications.
Education
B.Tech - Information Technology
Greater Noida Institute of Technology
Greater Noida07-2019
Intermediate - PCM
BI College
Ballia06-2014
High School - Science
ABC Public School
Gorakhpur04-2012
Skills
Business Analysis & Process Improvement – Requirements Gathering (BRD, FRD, SRS), Gap Analysis, Workflow Optimization, Change Management
Requirements gathering
Project management
Stakeholder management
Gap analysis
Microsoft Office Suite
Workflow Analysis
User acceptance testing
Agile methodologies
Business analysis
Problem-solving
Analytical thinking
Certification
Google Project Management
Timeline
Business Analyst
Tata Consultancy Services (TCS)
10.2022 - 04.2025
Python Developer
HCL Technologies
10.2021 - 10.2022
SQL Developer
HCL Technologies
09.2019 - 09.2021
B.Tech - Information Technology
Greater Noida Institute of Technology
Intermediate - PCM
BI College
High School - Science
ABC Public School