Shreya Singh
Senior Analyst
Kanpur
Summary
Detail-oriented Analyst with over 6.5 years in backend operations, focusing on production and quality analysis. Developed comprehensive reports that facilitate management decisions and identified trends to implement operational solutions. Leveraged analytical expertise to drive continuous improvement and align with organizational objectives.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Senior Analyst Policy Management
XL India Business Services Private Limited
06.2023 - Current
- Identified business class utilizing the NB triage tool, facilitating precise policy issuance and premium determination.
- Applied the RAR tool to calculate underwriting thresholds, optimizing assistance for underwriters in evaluating risk pricing options.
- Review loss runs, previous year policies, ACORD agreements, and other documents provided by the broker, transferring all necessary data into UWS (Underwriter Workstation) for subsequent processing.
- Acquired extensive knowledge of underwriting applications, including Guidewire, PDH, RAR Tool, RWB, UWS, and iDoc.
- Collaborated with the team manager to prepare and present weekly reports for senior management decision-making. Enhanced reporting processes to support data-driven decisions at the management level.
- Implemented underwriting tools to refine data analysis, and elevate efficiency.
- Facilitated discussions among team members to ensure clarity on report objectives.
- Aided senior management by delivering prompt insights via thorough reporting.
- Enhanced underwriting application expertise by participating in specialized training sessions. Contributed to team initiatives focused on boosting reporting accuracy and effectiveness.
- Streamlined operational efficiency through the implementation of standardized processes and SOP revisions.
- Enhanced efficiency in resource use by assigning tasks to team members, facilitating scheduling, and improving production and quality management.
Process Associate
Sunlife Financial service Centre Private Ltd
12.2019 - 05.2023
- Managed customer requests within SLA, ensuring 100% on-time completion.
- Streamlined issuance of policy documents and addressed unresolved requests to elevate customer experience.
- Engaged with management to outline daily priorities ensuring efficient client service delivery.
- Streamlined and established process refinements enhancing workflows for greater operational efficiency.
- Assisted in preparation of policy documents for regulatory adherence. Managed follow-up on outstanding requests to facilitate timely resolutions.
Education
Master of Commerce -
C.S.J.M. University
Kanpur, U.P.01-2019
Bachelor of Commerce - undefined
C.S.J.M. University
Kanpur, U.P.01-2017
Skills
Data analysis
Performance monitoring
MS Excel
Client management
Time management
Quality Support
Timeline
Senior Analyst Policy Management
XL India Business Services Private Limited
06.2023 - Current
Process Associate
Sunlife Financial service Centre Private Ltd
12.2019 - 05.2023
Bachelor of Commerce - undefined
C.S.J.M. University
Master of Commerce -
C.S.J.M. University