Vinayak Srivastava

New Delhi

Summary

Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 4 years of experience and willingness to take on any challenge.

Overview

years of professional experience

Work History

Analyst - Policy Management

AXA XL

08.2019 - 01.2023

Worked in Policy administration, Including Issuance of policies, endorsements & renewals for Property & casualty Insurance
As an Analyst, I had overseen all requirements and challenges of stakeholders in all phases of Policy Life Cycle and maintenance for the insured
Generated Policy Documents for New Insureds and existing Insureds, Captured the Premiums and Reinsurance Treaties in GENIUS (a general insurance portal), extracted Loss Run reports for the renewals, sent out notices to the Insureds in case of non-renewals
Demonstrated creativity and resourcefulness through the development of innovative solutions
Created & introduced a dashboard using Power BI to present pending data status to the onshore underwriters on bi-weekly calls, which saved around 25 minutes per FTE, which was earlier presented as Excel report with multiple tabs
Streamlined and managed all escalations for high-priority clients as the dedicated Account Representative, delivering exceptional service and resolving complex issues with a 98% success rate; strengthened client relationships and increased upsell opportunities by 25%
Trained & mentored new joiners and provided feedback to the manager, worked well in a team setting, providing support and guidance to colleagues.

Associate

Zomato Media Pvt. Ltd.

11.2017 - 07.2018

Worked effectively in a complex, deadline-driven environment and performed internal quality checks for the team and providing assistance to them
Played an active part in designing 'Decline Control Logics' in coordination with the product team to control and enhance user and merchant experience, increasing user confidence by 18.6%
Multi-tasked in high performance & high demand environment.

Education

Certification in Business Management -

Indian Institute Of Technology, Delhi (IIT-Delhi)

01.2018

B. Com. (Hons) -

University of Delhi

01.2017

Skills

Data analysis
Client relations
Organizational skills
Performance monitoring
Task prioritization

Attention to detail
Policy Review
Proficiency In MS Office Suite including Excel, PowerPoint, Power BI & Basic SQL
Operations Management
Policy Renewal

Accomplishments

Received bronze awards on multiple occasions for handling multiple BAU and other tasks with 100% accuracy.
Named in the vertical's achievers list, a survey in which counter teams provide feedback across various parameters, including timeliness, accuracy etc.

Timeline