Manish Kumar
New Delhi
Summary
Operations Professional experienced in optimizing company procedures to enhance quality standards and drive productivity. Contributed to growth by leveraging expertise in operational management, financial management, strategic initiatives, and customer relations. Focused on implementing best practices to expand client base and support organizational development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst - Policy Management
AXA XL
Gurugram
11.2025 - Current
- Interpreted handover documents, including slips, endorsements, declarations, and reports for policy management system updates.
- Prepared pricing models when applicable to support business decisions.
- Developed insurance documents and reports for internal and external client distribution.
- Assisted in planning and reporting processes by gathering relevant data efficiently.
- Tracked policy status and followed up with clients to secure missing documentation.
- Maintained comprehensive documentation for existing and future processes, including detailed process maps.
- Ensured adherence to service level agreements and quality targets set by global operations.
- Communicated with underwriters and middle office personnel to resolve queries effectively.
Executive - EMEA
FCM Travel Solutions Pvt. Ltd. (R.K. Services)
07.2024 - 09.2024
- Monitored and upheld service level agreements to ensure quality standards for client satisfaction.
- Managed invoicing and order processes to guarantee accurate processing and timely fulfillment.
- Resolved Freshdesk queries and tickets, addressing client concerns effectively.
- Maintained attention to detail to uphold accuracy in all tasks.
Purchasing Agent
IGT Solutions Pvt. Ltd.
07.2023 - 05.2024
- Managed open purchase orders (POs) to ensure timely fulfillment and supplier compliance.
- Maintained service level agreements (SLAs) by reducing PO cancellations and ensuring on-time delivery.
- Cultivated relationships with OEMs and distributors to enhance collaboration and support.
- Tracked shipments using air waybills (AWBs) to monitor delivery status effectively.
- Expedited delivery processes to minimize material equipment list (MEL) and out-of-service (OOS) requests.
- Collaborated with warehouse management team to improve operational efficiency.
- Created reports on MEL to facilitate inventory management decisions.
- Developed stock-out reports to analyze inventory levels and inform purchasing strategies.
Education
Masters - Economics
IGNOU - Atma Ram Sanatan Dharam College
Dhaula Kuan Enclave I, Dhaula Kuan, Delhi - 11002101-2023
B.A.(Hons) - ECONOMICS
Delhi University, Rajdhani College
Raja Garden, Mahatma Gandhi Rd, New Delhi - 11001501-2019
High School - Commerce
CBSE - Hans Raj Model School
Punjabi Bagh, New Delhi - 11002601-2016
Secondary School Certificate - Matriculation
CBSE - Hans Raj Model School
Punjabi Bagh, New Delhi - 11002601-2014
Skills
- Policy analysis and regulatory compliance
- Compliance tracking and statutory reporting
- Contract management and impact analysis
- Market research and data analysis
- Data governance and visualization
- Database management and performance evaluation
- Attention to detail in document review
- Process mapping and workflow optimization
- Issue identification and critical thinking
- Negotiation skills for customer satisfaction
- Vendor management strategies
- Proficiency in Python, SQL, MS Excel, Axiom
- Experience with Microsoft Dynamics 365
- Statistical analysis techniques
- Verbal and written communication skills
- Strategic analysis and internal auditing
- Report preparation expertise
Certification
- Business Analytics
- Science of learning
Hobbies and Interests
- Playing Cricket
- Listening to music
- Watching movies
- Solo Traveling
Timeline
Analyst - Policy Management
AXA XL
11.2025 - Current
Executive - EMEA
FCM Travel Solutions Pvt. Ltd. (R.K. Services)
07.2024 - 09.2024
Purchasing Agent
IGT Solutions Pvt. Ltd.
07.2023 - 05.2024
Masters - Economics
IGNOU - Atma Ram Sanatan Dharam College
B.A.(Hons) - ECONOMICS
Delhi University, Rajdhani College
High School - Commerce
CBSE - Hans Raj Model School
Secondary School Certificate - Matriculation
CBSE - Hans Raj Model School