Shreya Srivastava
Banking & Finance
Bengaluru,KA
Summary
An avid banking professional with over 7+ years of successful experience in Operations & Sales Functions.. Recognized consistently for performance excellence and contributions.Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the field of Business & Society.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Privilege Banker (Team Leader)
ICICI BANK LTD
Bangalore, KARNATAKA
04.2019 - 10.2020
- Understanding the needs of the customers, identifying key staff in the clients company Interacting regularly with the clients devising plans for building strong relationship.
- Assessing the performance of my team members.
- Handled day-to-day running of task, ensuring high levels of productivity and progression.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with concerned Departments to achieve result.
- Worked with Privileged /NRI/HNI customers to understand needs and provide excellent service.
Privilege Banker
ICICI BANK LTD
Bangalore, KARNATAKA
11.2013 - 03.2019
- Audit and Compliance Resolution of Customer Queries/complaints.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Handled day-to-day running of task, ensuring high levels of productivity and progression.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Probationary Officer
ICICI BANK LTD
Bangalore, KARNATAKA
08.2013 - 10.2013
- Gained knowledge of the various products services solicited within the real environment Observed retail Operations and workflow to become familiar with the function of each position.
Education
Post Graduation Diploma in Banking & Finance - Banking &Finance
Sikkim Manipal University
Bangalore 08.2012 - 10.2013
Bachelor of Commerce - Commerce
University of Allahabad
Allahabad 06.2009 - 06.2012
Skills
Leadership and teamwork
Ability to work under pressure
Financial Planning
Customer Service
Problem Solving
Certification
NISM Series V-A(Mutual Fund Distribution)
Timeline
Senior Privilege Banker (Team Leader)
ICICI BANK LTD
04.2019 - 10.2020
Privilege Banker
ICICI BANK LTD
11.2013 - 03.2019
Probationary Officer
ICICI BANK LTD
08.2013 - 10.2013
Post Graduation Diploma in Banking & Finance - Banking &Finance
Sikkim Manipal University
08.2012 - 10.2013
Bachelor of Commerce - Commerce
University of Allahabad
06.2009 - 06.2012