Shreya Srivastava
Summary
Experienced and goal-oriented Key Account Manager with a strong background in building client relationships, retaining key accounts, and growing business. Skilled in developing strategies, influencing decision-makers, and driving revenue. Known for being analytical, detail-oriented, and a team player. Self-motivated, adaptable, and focused on delivering results.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Bharti Airtel Limited
05.2022 - Current
- Nationally managed mid segment accounts with a prime focus of increasing revenue.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Met existing customers to review current services and expand sales opportunities.
- Built and maintained strong client relationships to drive business growth.
- Managed and grew strategic mid-market accounts with a focus on recurring revenue and customer success.
- Collaborated with cross functional teams, both internally and externally to ensure timely delivery of the solution.
Account Manager
V5 Global Services Pvt Ltd
02.2020 - 04.2022
- Managing multiple key accounts with a prime focus on business growth and revenue retention in an assigned territory.
- Driving revenue enhancement in the accounts through effective account management, along with the retention of the existing revenue( data and voice)
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Coordinate with the cross-functional teams, both internally and externally to ensure the business target achievement and meeting customer experience on service delivery.
- Build a strategic relationship with key decision makers in the accounts- middle and senior management.
- Expanded sales by facilitating client satisfaction and renewing customer relations.
- Driving The NIPS segment in collaboration with Cisco.
- Worked as an solution architect for companies by pitching them the required products that are beneficial for their organization.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
08.2016 - 10.2020
- Developing new accounts
- Expanded sales by facilitating client satisfaction and renewing customerrelations.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Galgotias College of Engineering And Technology
Greater Noida, India10-2020
Skills
- Needs analysis
- Client needs assessment
- Account management
- Sales negotiations
- Cross-functional collaboration
- Revenue generation
- Consultative selling
- Account strategy
- Client relationship building
Accomplishments
- Grew a dormant account by 200% revenue growth in the FY
- Have won multiple certificates of Hall of Fame for achieving targets.
- Listed on the Wall Of Fame in the SKO'25
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Interests
- Keen on watching TV shows
- Like to play mobile games
- Cooking is a stress buster
Timeline
Key Account Manager
Bharti Airtel Limited
05.2022 - Current
Account Manager
V5 Global Services Pvt Ltd
02.2020 - 04.2022
08.2016 - 10.2020
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Galgotias College of Engineering And Technology
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