Hands-on product management leader with 14+ years of experience in conceptualizing, designing & deploying market-leading products in small, mid-size and large enterprises.
Overview
19
19
years of professional experience
Work History
Senior Director – Product Management
MetricStream Inc.
Bangalore
09.2012 - Current
Accountable for managing the Regulatory Compliance suite of Applications along with Business Continuity Management, Operational Resilience etc
Launched “AiSPIRE” which is MetricStream’s first AI based offering that helps optimize risk and control programs
Jointly leads the MetricStream Innovation Labs to create high value for customers and to enhance the MetricStream ecosystem using cutting edge technologies (like Artificial Intelligence, Machine learning, Robotic process Automation, NLP based chatbots)
Voice of customer - leverage customer usage insights (cloud analytics and customer product councils, Special Interest Groups) and market knowledge to drive product dominance
Spearhead key strategic initiatives like Beta customer program and partner enablement
Build innovative products following design thinking principles and a user-centric approach
Author detailed, measurable product requirements, user stories, and develop use case documentation for mobile/ web applications and platform
Partner with other business leaders in engineering, global services, sales and customer success teams to define and drive the long-term strategy of the product
Evaluate market needs through research, special interest groups, & competitive intelligence
Business Analyst
Altisource Residential Corp.
Bangalore
05.2009 - 08.2012
Developed technical solutions to business problems in the space of order management, vendor management, pricing, user management etc
Acted as a liaison between clients, business units and the development teams to effectively gather and communicate requirements
Acted as a SPOC for technology teams based out of Romania, Russia and Atlanta
Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
Management Consultant
Accenture Services Pvt. Ltd
Chennai
08.2007 - 12.2008
Developed proposals and supported business development activities that provide business solutions
Formulated business diagnostic and planned activities for new and existing clients to identify gaps and inefficiencies when compared to leading industry best practices
Improved operational efficiencies by process reengineering; developed growth strategy or operational improvement (people, process or IT)
Claims Analyst
Cambridge Solutions Ltd.
Bangalore
08.2005 - 07.2007
Assisted reinsurance companies like Swiss Re, AON and AIG with analysis of their exposure in various claims
Managed accidental insurance claims in cases of occupational accidents or illnesses and assisted in restoring the health and working ability of the persons involved, through the best possible medical, occupational and social rehabilitation, as well as financial compensation
Education
MBA - Information Technology
Sri Jayachamarajendra College Of Engineering
Mysore
07.2005
Bachelor of Science - Computer Science
Dhempe College of Arts & Science
Panaji, Goa
06.2003
Skills
Product Management
Business Analysis and Pre-Sales
Governance, Risk and Compliance (GRC)
Agile Methodology
AI/ML
Robotic Process Automation (RPA)
Mortgage Banking
Insurance - General Liability
Accomplishments
Owned and product managed creation of the most successful product within MetricStream's compliance suite of applications, generating $5 million new revenue during the first year.
Received the Team Excellence Award for leveraging collective capability and helping deliver a quality product on time which led to the product being sold to multiple customers.
Launched pilot for the Make Loans portal. This portal acted as a single location to order and receive multiple real estate-related products and services eliminating costly multiple connections to each of the service providers.
Won the India Entry Strategy Contract of a leading Insurance Provider for Accenture; competed with leading consulting players for the contract.