Shreyanka Joshi

Implementing models to reduce manual efforts and increase accuracy for a renowned insurance company

• Creating a multiclass model to identify the type of claim and binary class model in parallel to differentiate new claims to improve claims management efficiency and customer outcomes
• Integrating rule-based approach to achieve higher precision/recall scores (90%-95%) for claims with tight SLAs (service-level agreements)

Provided data-driven insights for customer analytics team of a Fortune 50 company

• Produced actionable insights for marketing, assortment planning and customer strategy teams by synthesizing multiple datasets into unified, pertinent tables and creating tableau visualizations
• Collaborated with multiple teams to gather accurate data and improve analysis performed in every project
• Articulated findings and insights previously unknown from data and presenting in an understandable form to the leadership teams with a quick turn-around
• Derived findings and insights into final weighting for decision-making processes by implementing problem-solving techniques
• Implemented growth initiatives and processes to ensure stability in team