Shreyas Das
Pune
Summary
Seasoned technology leader with a proven track record of driving strategic digital transformation, managing complex IT operations, and delivering high-impact projects at the enterprise level. Expertise in cloud adoption, AI/ML integration, and automation (RPA), leveraging Agile and DevOps methodologies to accelerate growth and innovation. Adept at managing global, cross-functional teams and engaging with CXO-level stakeholders to align technology initiatives with business goals. Skilled in P&L management, service delivery, and vendor relationship management, with a strong focus on security, compliance, and operational excellence.
Overview
24
24
years of professional experience
Work History
Lead Service Delivery Manager
Tietoevry Pvt. Ltd
Pune
11.2023 - 06.2025
- Executed €132M organizational carve-out, achieving 100% IT migration in seven months with zero downtime.
- Revamped legacy delegation processes to mitigate security risks, deploying automation scripts for policy enforcement.
- Enhanced platform resilience through process redesign and technology integration, ensuring SLA compliance and improved customer satisfaction.
- Integrated intelligent automation solutions into operations, generating predictive insights and reducing manual workloads.
- Established proactive risk framework incorporating compliance metrics and safeguards for regulatory adherence during tech transitions.
- Developed KPI dashboards for technology performance tracking, facilitating agile decisions and ongoing service improvements.
- Collaborated with business leaders and legal teams to align IT initiatives with organizational goals, enhancing stakeholder confidence.
Head of Engineering
Yodda Eldercare Technologies Pvt. Ltd.
Pune
12.2020 - 11.2023
- Created a greenfield product strategy by defining the technology roadmap, developing user personas, and collaborating on wireframes, resulting in a well-received UI/UX and go-to-market blueprint within 6 months.
- Built the product from the ground up-recruited dev/test teams, selected the tech stack, and established robust software development processes. Successfully launched the product within 12 months, onboarding the first customers and laying the foundation for revenue generation.
- As the founding team member, wore multiple hats to set up the operational backbone. Designed SOPs, segmented cities into actionable zones, and recruited & trained Field and Patient Care Reps-delivering a fully functional operations team within 9 months.
- Spearheaded sprint and PI planning cycles using Agile methodologies, leveraging tools like JIRA and Smartsheet for backlog tracking, team coordination, and transparent reporting.
- Partnered with C-level stakeholders to shape long-term strategy, secure tech investments, and deliver high-impact solutions aligned with customer and market needs.
- Drove technology-enabled enhancements that improved retention and supported revenue growth by delivering scalable, user-centric digital solutions.
- Key Projects: AI-Based Fall Detection Camera, Intelligent Medical Management Platform.
Co-Founder/Director - Product Management
The Health Connoisseur Foods
Pune
10.2017 - 12.2020
- Improved user retention by 25% by leveraging customer sentiment analysis and applying insights to guide targeted product enhancements.
- Directed product vision and go-to-market strategies, achieving a 70% year-over-year revenue increase.
- Worked closely with sales and business leaders to co-create customer-centric technology solutions that drove engagement and loyalty.
- Implemented Agile (Scrum) to boost project delivery speed, adaptability, and cross-team collaboration.
- Enhanced P&L efficiency by optimizing EBITDA and expanding profit margins through strategic cost control and revenue growth initiatives.
Specialist Project Manager
Nice Interactive Solutions Pvt. Ltd
Pune
06.2016 - 09.2017
- Managed 15+ concurrent IT projects across EMEA and Americas, ensuring budget adherence, timely delivery, and high-quality outcomes. Led a team of 10 senior Project Managers, providing strategic oversight and alignment with global delivery objectives.
- Monitored project KPIs, proactively identified risks, and implemented mitigation plans to maintain project timelines and quality standards.
- Provided direction and hands-on support to cross-functional teams, driving a culture of collaboration and execution excellence.
Program Director - Retail
Wipro Infotech
Mumbai
09.2015 - 06.2016
- Successfully led high-value IT programs, including SFCC implementations, cloud migrations, and infrastructure services, ensuring strong program governance, financial control, and resource optimization.
- Maintained high customer and partner satisfaction through effective stakeholder communication, delivery excellence, and strict compliance with MSAs and SOWs.
Delivery Manager
Vodafone Shared Services India
Pune
12.2010 - 08.2015
- Led SAP Systems Management focused on compliance and security for GRC initiatives, enhancing IT service efficiency through automation.
- Established robust program governance frameworks and change management practices, ensuring effective stakeholder engagement.
- Drove leadership development via mentorship programs and structured career paths, promoting a culture of continuous learning.
Delivery Manager: Investment Banking & Transition Programs
Tata Consultancy Services
07.2004 - 12.2010
- Led delivery for a global Investment Banking client, managing 120+ resources across India and EMEA.
- Directed a high-impact merger program, integrating 50+ critical applications and 70+ interfaces within 12 months.
- Ensured 99.95% system availability for trading, settlement, and risk platforms.
- Drove continuous improvements, reducing incident volumes by 35% and boosting SLA compliance from 92% to 99%.
- Enhanced regulatory and compliance reporting systems, improving audit readiness and data transparency.
Technical Support Engineer - CISCO TAC
Convergys India Services
Gurgaon
09.2003 - 06.2004
System/Network Administrator
Sillcom Systems Pvt. Ltd.
Delhi
09.2002 - 09.2003
System/Network Administrator
Pancho Systems Pvt. Ltd.
Delhi
07.2001 - 09.2002
Education
Executive MBA - PGCBM
XLRI
01.2014
B.E. - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalya
01.2001
Skills
- AWS
- AI/ML
- GCP
- SAP HANA B4
- Python
- IT strategy
- Risk management
- Stakeholder engagement
- Team leadership
- RPA
- JIRA
- Smartsheet
- MongoDB
- SQL
- AppScript
- Strategic planning
- Strategic direction
- Cost estimates & budgets
- Risk analysis and management
- Product development
- Project management
- Cross-functional team leadership
- Adaptive
- Program management
- Automation implementation
Accomplishments
- Vodafone Hero Award
- Tietoevry’s “Customer Stakeholder Delight Award”
Timeline
Lead Service Delivery Manager
Tietoevry Pvt. Ltd
11.2023 - 06.2025
Head of Engineering
Yodda Eldercare Technologies Pvt. Ltd.
12.2020 - 11.2023
Co-Founder/Director - Product Management
The Health Connoisseur Foods
10.2017 - 12.2020
Specialist Project Manager
Nice Interactive Solutions Pvt. Ltd
06.2016 - 09.2017
Program Director - Retail
Wipro Infotech
09.2015 - 06.2016
Delivery Manager
Vodafone Shared Services India
12.2010 - 08.2015
Delivery Manager: Investment Banking & Transition Programs
Tata Consultancy Services
07.2004 - 12.2010
Technical Support Engineer - CISCO TAC
Convergys India Services
09.2003 - 06.2004
System/Network Administrator
Sillcom Systems Pvt. Ltd.
09.2002 - 09.2003
System/Network Administrator
Pancho Systems Pvt. Ltd.
07.2001 - 09.2002
Executive MBA - PGCBM
XLRI
B.E. - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalya
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