Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shreyas Das

Pune

Summary

Seasoned technology leader with a proven track record of driving strategic digital transformation, managing complex IT operations, and delivering high-impact projects at the enterprise level. Expertise in cloud adoption, AI/ML integration, and automation (RPA), leveraging Agile and DevOps methodologies to accelerate growth and innovation. Adept at managing global, cross-functional teams and engaging with CXO-level stakeholders to align technology initiatives with business goals. Skilled in P&L management, service delivery, and vendor relationship management, with a strong focus on security, compliance, and operational excellence.

Overview

24
24
years of professional experience

Work History

Lead Service Delivery Manager

Tietoevry Pvt. Ltd
Pune
11.2023 - 06.2025
  • Executed €132M organizational carve-out, achieving 100% IT migration in seven months with zero downtime.
  • Revamped legacy delegation processes to mitigate security risks, deploying automation scripts for policy enforcement.
  • Enhanced platform resilience through process redesign and technology integration, ensuring SLA compliance and improved customer satisfaction.
  • Integrated intelligent automation solutions into operations, generating predictive insights and reducing manual workloads.
  • Established proactive risk framework incorporating compliance metrics and safeguards for regulatory adherence during tech transitions.
  • Developed KPI dashboards for technology performance tracking, facilitating agile decisions and ongoing service improvements.
  • Collaborated with business leaders and legal teams to align IT initiatives with organizational goals, enhancing stakeholder confidence.

Head of Engineering

Yodda Eldercare Technologies Pvt. Ltd.
Pune
12.2020 - 11.2023
  • Created a greenfield product strategy by defining the technology roadmap, developing user personas, and collaborating on wireframes, resulting in a well-received UI/UX and go-to-market blueprint within 6 months.
  • Built the product from the ground up-recruited dev/test teams, selected the tech stack, and established robust software development processes. Successfully launched the product within 12 months, onboarding the first customers and laying the foundation for revenue generation.
  • As the founding team member, wore multiple hats to set up the operational backbone. Designed SOPs, segmented cities into actionable zones, and recruited & trained Field and Patient Care Reps-delivering a fully functional operations team within 9 months.
  • Spearheaded sprint and PI planning cycles using Agile methodologies, leveraging tools like JIRA and Smartsheet for backlog tracking, team coordination, and transparent reporting.
  • Partnered with C-level stakeholders to shape long-term strategy, secure tech investments, and deliver high-impact solutions aligned with customer and market needs.
  • Drove technology-enabled enhancements that improved retention and supported revenue growth by delivering scalable, user-centric digital solutions.
  • Key Projects: AI-Based Fall Detection Camera, Intelligent Medical Management Platform.

Co-Founder/Director - Product Management

The Health Connoisseur Foods
Pune
10.2017 - 12.2020
  • Improved user retention by 25% by leveraging customer sentiment analysis and applying insights to guide targeted product enhancements.
  • Directed product vision and go-to-market strategies, achieving a 70% year-over-year revenue increase.
  • Worked closely with sales and business leaders to co-create customer-centric technology solutions that drove engagement and loyalty.
  • Implemented Agile (Scrum) to boost project delivery speed, adaptability, and cross-team collaboration.
  • Enhanced P&L efficiency by optimizing EBITDA and expanding profit margins through strategic cost control and revenue growth initiatives.

Specialist Project Manager

Nice Interactive Solutions Pvt. Ltd
Pune
06.2016 - 09.2017
  • Managed 15+ concurrent IT projects across EMEA and Americas, ensuring budget adherence, timely delivery, and high-quality outcomes. Led a team of 10 senior Project Managers, providing strategic oversight and alignment with global delivery objectives.
  • Monitored project KPIs, proactively identified risks, and implemented mitigation plans to maintain project timelines and quality standards.
  • Provided direction and hands-on support to cross-functional teams, driving a culture of collaboration and execution excellence.

Program Director - Retail

Wipro Infotech
Mumbai
09.2015 - 06.2016
  • Successfully led high-value IT programs, including SFCC implementations, cloud migrations, and infrastructure services, ensuring strong program governance, financial control, and resource optimization.
  • Maintained high customer and partner satisfaction through effective stakeholder communication, delivery excellence, and strict compliance with MSAs and SOWs.

Delivery Manager

Vodafone Shared Services India
Pune
12.2010 - 08.2015
  • Led SAP Systems Management focused on compliance and security for GRC initiatives, enhancing IT service efficiency through automation.
  • Established robust program governance frameworks and change management practices, ensuring effective stakeholder engagement.
  • Drove leadership development via mentorship programs and structured career paths, promoting a culture of continuous learning.

Delivery Manager: Investment Banking & Transition Programs

Tata Consultancy Services
07.2004 - 12.2010
  • Led delivery for a global Investment Banking client, managing 120+ resources across India and EMEA.
  • Directed a high-impact merger program, integrating 50+ critical applications and 70+ interfaces within 12 months.
  • Ensured 99.95% system availability for trading, settlement, and risk platforms.
  • Drove continuous improvements, reducing incident volumes by 35% and boosting SLA compliance from 92% to 99%.
  • Enhanced regulatory and compliance reporting systems, improving audit readiness and data transparency.

Technical Support Engineer - CISCO TAC

Convergys India Services
Gurgaon
09.2003 - 06.2004

System/Network Administrator

Sillcom Systems Pvt. Ltd.
Delhi
09.2002 - 09.2003

System/Network Administrator

Pancho Systems Pvt. Ltd.
Delhi
07.2001 - 09.2002

Education

Executive MBA - PGCBM

XLRI
01.2014

B.E. - Computer Science

Rajiv Gandhi Proudyogiki Vishwavidyalya
01.2001

Skills

  • AWS
  • AI/ML
  • GCP
  • SAP HANA B4
  • Python
  • IT strategy
  • Risk management
  • Stakeholder engagement
  • Team leadership
  • RPA
  • JIRA
  • Smartsheet
  • MongoDB
  • SQL
  • AppScript
  • Strategic planning
  • Strategic direction
  • Cost estimates & budgets
  • Risk analysis and management
  • Product development
  • Project management
  • Cross-functional team leadership
  • Adaptive
  • Program management
  • Automation implementation

Accomplishments

  • Vodafone Hero Award
  • Tietoevry’s “Customer Stakeholder Delight Award”

Timeline

Lead Service Delivery Manager

Tietoevry Pvt. Ltd
11.2023 - 06.2025

Head of Engineering

Yodda Eldercare Technologies Pvt. Ltd.
12.2020 - 11.2023

Co-Founder/Director - Product Management

The Health Connoisseur Foods
10.2017 - 12.2020

Specialist Project Manager

Nice Interactive Solutions Pvt. Ltd
06.2016 - 09.2017

Program Director - Retail

Wipro Infotech
09.2015 - 06.2016

Delivery Manager

Vodafone Shared Services India
12.2010 - 08.2015

Delivery Manager: Investment Banking & Transition Programs

Tata Consultancy Services
07.2004 - 12.2010

Technical Support Engineer - CISCO TAC

Convergys India Services
09.2003 - 06.2004

System/Network Administrator

Sillcom Systems Pvt. Ltd.
09.2002 - 09.2003

System/Network Administrator

Pancho Systems Pvt. Ltd.
07.2001 - 09.2002

Executive MBA - PGCBM

XLRI

B.E. - Computer Science

Rajiv Gandhi Proudyogiki Vishwavidyalya

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