MS-Excel, PowerPoint, Power Bi
Shreyas Limaye
Senior Quality Evaluator
PUNE
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Senior Quality Evaluator
Concentrix Corporation
03.2023 - Current
- Conducted regular audits of suppliers to verify compliance with company quality standards and expectations.
- Supported continuous improvement efforts by analyzing audit findings and recommending corrective actions.
- Enhanced product quality by implementing thorough evaluation processes and identifying areas for improvement.
- Facilitated knowledge-sharing among team members through regular communication channels such as meetings, workshops, or trainings sessions.
Advisor II, Blended Support
Concentrix Corporation
08.2021 - 03.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Credence Resource Management
09.2019 - 08.2021
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Education
Bachelor in Engineering - Electronics And Telecommunication
Finolex Academy of Management And Technology
Ratnagiri 04.2001 -
High School Diploma -
Govt. Polytechnic, Ratnagiri
Ratnagiri 04.2001 -
GED -
Shriman Gangadhar Govind Patwardhan High School
Ratnagiri 04.2001 - 05.2020
Skills
Issue Escalation
Reporting and Analysis
Issue Escalation
Able to work under pressure and strict timelines
Understanding Audit Monitoring and Coaching Process
Software
Sketching, Playing Carrom, Badminton
Free-hand sketching, painting, Playing Carrom, Badminton
Timeline
Senior Quality Evaluator
Concentrix Corporation
03.2023 - Current
Advisor II, Blended Support
Concentrix Corporation
08.2021 - 03.2023
Customer Service Representative
Credence Resource Management
09.2019 - 08.2021
Bachelor in Engineering - Electronics And Telecommunication
Finolex Academy of Management And Technology
04.2001 -
High School Diploma -
Govt. Polytechnic, Ratnagiri
04.2001 -
GED -
Shriman Gangadhar Govind Patwardhan High School
04.2001 - 05.2020