SHREYAS LOKHANDE
Pune
Summary
Versatile manager with rich experience of 13 years and background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, implementation and compliance of quality standards and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Imperative Business Ventures Ltd
06.2023 - 08.2025
- Supervised and delegated tasks to employees to meet key productivity and quality targets.
- Implemented strict quality standards for consistent performance across multiple channels.
- Helped senior management plan and carry out daily operations and meet key objectives and quality deliverables
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Implemented process improvements to streamline operational tasks and increase efficiency.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Operations Team Leader
Imperative Business Ventures Pvt Ltd
05.2022 - 05.2023
- Used exceptional planning and organisation skills to deliver necessary staff and resources across multiple projects.
- Produced regular performance reports and reviews, seeking areas for improved operational efficiency.
- Developed and shared best practices across company to align with objectives and quality standards.
Senior Customer Service Advisor
Tech Mahindra
09.2020 - 05.2021
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Proactively identified and solved complex problems impacting operations management and business direction.
Senior Customer Service Advisor
Concentrix Daksh Pvt Ltd
10.2019 - 02.2020
- Handling Technical and customer care calls for UK client
- Troubleshooting issues related to Television, Telephone and Broadband
Operations Team Leader
Hexaware Technologies
04.2018 - 06.2019
- Delivered operational excellence through outstanding team leadership, staff development and targeted process improvements.
- Produced regular performance reports and reviews, seeking areas for improved operational efficiency.
- Communicated progress updates to clients, keeping operations on track to meet cost and timeframe KPIs.
- Analysed customer data to identify opportunities and improve relationships.
Operations Team Leader
Alacrity Ecommerce Solutions
10.2013 - 09.2017
- Quickly identified root cause issues to enable optimal solutions, reducing future problems and delays.
- Communicated progress updates to clients, keeping operations on track to meet cost and timeframe KPIs.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Hired and evaluated associates and management staff to add to workforce and meet demands.
- Streamlined operations to consistently deliver on targets.
Shift Supervisor
KATS Engineering
05.2009 - 08.2013
- Organised and scheduled employee shifts and breaktimes.
- Managed inventory records effectively, making sure there were no discrepancies between sales and stock figures.
- Documented employee behaviour and customer complaints accurately and objectively.
Education
Diploma - Airport Terminal Management, Management
Kompass Aviation
MumbaiGoogle IT Support - IT
Google
OnlineDiploma - Galileo CRS, Reservations
Kompass Aviation
MumbaiSix Sigma Green Belt - Six Sigma
AIGPE
UKSkills
- Customer relationship building
- Working with deadlines
- Multi domain expertise (Banking, Insurance, Ecommerce,Tech Support)
- International Client Coordination
- Training and Development
- Quality control
- Performance reviewing
Software
CRM
Pennant
Salesforce
MS Office
Accomplishments
Recipient of the Growth Catalyst award in my previous company for ensuring continuous process improvement, leveraging the talent to boost performance and deliver exceptional quality standards
Affiliations
Lifetime member of Golden Key International Honour Society for outstanding scholastic achievement
Languages
Marathi
First Language
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Assistant Manager
Imperative Business Ventures Ltd
06.2023 - 08.2025
Operations Team Leader
Imperative Business Ventures Pvt Ltd
05.2022 - 05.2023
Senior Customer Service Advisor
Tech Mahindra
09.2020 - 05.2021
Senior Customer Service Advisor
Concentrix Daksh Pvt Ltd
10.2019 - 02.2020
Operations Team Leader
Hexaware Technologies
04.2018 - 06.2019
Operations Team Leader
Alacrity Ecommerce Solutions
10.2013 - 09.2017
Shift Supervisor
KATS Engineering
05.2009 - 08.2013
Diploma - Airport Terminal Management, Management
Kompass Aviation
Google IT Support - IT
Google
Diploma - Galileo CRS, Reservations
Kompass Aviation
Six Sigma Green Belt - Six Sigma
AIGPE