Learning new skills-AI tools , Japanese language
SHREYAS NITIN CHAVAN
Tenancy Managements Service
Mumbai,MH
Summary
Seeking a challenging position of responsibility to establish myself as a valuable asset to my employer. Eager to utilize my capabilities and unleash creativity to excel and grow within the institute. With a high standard of excellence in servicing roles, I bring extensive experience in maintaining and repairing equipment for operational efficiency. Strong team collaborator focused on achieving reliable results and adapting to changing needs. Skills in troubleshooting, maintenance, and customer service enhance my ability to contribute effectively.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Tenancy Managements Service
RELOMI CORPORATE SERVICE LLP
Mumbai, India
11.2024 - Current
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Explained repair and maintenance procedures to customers for full comprehension.
- Coordinated between billing department and customers to resolve problems.
SENIOR ADMIN EXECUTIVE (PAN INDIA STORE MANAGMENT)
REBEL FOOD SERVICE PVT LTD
Mumbai, India
11.2018 - 05.2024
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
EXECUTIVE IN EMAIL PROCESS
91 STREETS PVT LTD(PHARMEASY)
Mumbai, India
04.2017 - 11.2018
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
EXECUTIVE IN EMAIL PROCESS
MSWIPE PVT LTD
Mumbai, India
05.2016 - 04.2017
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Prepared annual data to determine metrics for operational performance.
Education
BMS - Management
Ramanand Arya D A V College
Mumbai, India01-2016
HSC -
Maharshi Dayananad College
Mumbai, India01-2013
SSC -
Shardashram Vidyamandir
Mumbai01-2011
Skills
Pan India vendor management
Client relationship building
SAP basic (ERP)
ONEX portal
Advanced Excel
Internet surfing
Smart working
Complaint handling
Workflow management
Customer service
Goal-oriented mindset
Call center experience
Task prioritization
Service recovery
Accomplishments
- In 2014 & 2015 English typewriting Speed 30 W.P.M (82/100) / 40 W.P.M (61/100).
- In 2013 MS-CIT (86/100) has done.
Personal Information
- Date of Birth: 05/26/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Activities
- I have done a complete project on 'COX & KINGS: THE BRAND BUILDING INITIATIVE'.
- Involved in social awareness program's (eg: Blood donation camps, Swatch bharatabhiyan).
- Participated in various events.
Disclaimer
I declare that the above information are true and correct to the best of my knowledge and belief.
Interests
Listening Music
- Listening to music is great for your health.
- Listening to music can be fun and enjoyable.
- Listening to music can be a good social activity.
- Great confidence booster.
- Learning another language can be easy when you like music
Timeline
Tenancy Managements Service
RELOMI CORPORATE SERVICE LLP
11.2024 - Current
SENIOR ADMIN EXECUTIVE (PAN INDIA STORE MANAGMENT)
REBEL FOOD SERVICE PVT LTD
11.2018 - 05.2024
EXECUTIVE IN EMAIL PROCESS
91 STREETS PVT LTD(PHARMEASY)
04.2017 - 11.2018
EXECUTIVE IN EMAIL PROCESS
MSWIPE PVT LTD
05.2016 - 04.2017
BMS - Management
Ramanand Arya D A V College
HSC -
Maharshi Dayananad College
SSC -
Shardashram Vidyamandir