Network Operations & Delivery Leader with 15 years' experience managing 24×7 NOCs and driving large-scale network rollouts. I balance day-to-day uptime (incident command, KPI/SLA governance, automation) with end-to-end delivery (scope, budget, vendor, cutover). Proven in both steady-state operations and complex transformation programs, across enterprise, telecom, and government environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Global Infrastructure & Delivery Manager
Koch Business Solutions
08.2021 - Current
Oversaw global network delivery and 24×7 operations across 120+ sites, leading a 45-member team through SD-WAN rollouts, cloud migrations, data center moves, and hardware refreshes.
Led $50M+ in global network transformation programs, including SD-WAN deployment, MAN buildouts, cloud migration, and operational readiness.
Managed a 45-member network delivery and operations team, covering infra rollouts, M&A transitions, hardware refresh, and steady-state NOC integration across global locations.
Drove cost optimization of $8M-$10M by automating repeatable delivery tasks and negotiating vendor SLAs, while maintaining velocity across the $50M delivery portfolio.
Directed full-cycle enterprise data center migration (Lisle to Wichita), including application movement, infra provisioning, stakeholder alignment, and cutover execution.
Led Molex Fusion deployment & hardware refresh across Asia, introducing automation that reduced per-site configuration time from hours to minutes, saving ~₹1.5L per location.
Pioneered NOC-side server decommissioning automation, cutting effort from 5 hours to 30 minutes, improving ServiceNow closure rates, and freeing ops bandwidth for higher-value tasks.
Senior Team Leader - Network Operations & Delivery
Ooredoo Qatar (Salaam Technologies)
03.2017 - 07.2021
Led NOC and network delivery for telecom and government projects, including 108-site rollouts and 24×7 ATM support. Managed a 26-member team across incidents, SLAs, and execution, ensuring service stability and on-time delivery.
Delivered and supported $15M+ in infrastructure programs, including the 108-site rollout for Qatar's Ministry of Foreign Affairs, completed with full NOC integration and on-schedule go-live.
Managed 26 engineers across NOC and delivery, handling day-to-day incident operations, escalations, rollout tracking, and service-level adherence.
During a nationwide ATM network outage due to a fiber break, led emergency rerouting through secondary circuits, coordinated with telecom vendors, and restored 70% of branches within 2 hours.
Acted as Escalation Manager for P1/P2 incidents, driving 90%+ SLA compliance and maintaining availability across public sector and enterprise customer networks.
Led monthly service review meetings with clients, translating KPIs (MTTR, availability, ticket aging) into actionable service improvements and automation opportunities.
Assistant Manager - Incident Management | Service Consultant until 2015
Vodafone Global Services
09.2013 - 02.2017
Led a 15-member global incident response team, ensuring uptime for high-value enterprise clients.
Reduced network incident resolution time by 40% by implementing proactive monitoring, and root cause analysis (RCA), minimizing disruptions to enterprise clients.
Optimized service delivery workflows, cutting incident backlog by ~25% and enhancing operational efficiency.
Managed high-priority client escalations, ensuring near 100% SLA adherence and preventing service penalties.
Implemented ITIL-aligned root cause analysis (RCA) framework, reducing repeat incidents by 35% and strengthening incident resolution.
Service Consultant - Network operations centre
Cable & Wireless Worldwide
06.2012 - 08.2013
Ensured 24/7 network availability for enterprise clients, handling high-priority escalations.
Reduced network downtime by 18%, improving system availability and service reliability.
Implemented process improvements, reducing ticket resolution time by ~30% and enhancing efficiency.
Led cross-functional incident management calls, ensuring faster service restoration and minimizing business disruption.
Technical Support Engineer (Bank of America)
HTMT Global Solutions Pvt. Ltd.
04.2010 - 01.2012
Provided IT support for financial operations, ensuring system stability and security.
Resolved 95% of IT support issues within SLA, reducing downtime-related financial losses.
Trained new support engineers, reducing onboarding time by 10% and improving service efficiency.
Education
B.E. - Computer Science & Engineering
NMAMIT Nitte
01.2009
Skills
Network operations and delivery
WAN
LAN
SD-WAN
DWDM
MPLS
Data center builds
ITIL-based service management
Incident management
Change management
Problem management
SLA governance
KPI governance
MTTR reduction
Automation workflows
Capacity planning
Vendor management
Carrier management
Agile
Scrum
Service transition
Operational readiness
ServiceNow
LogicMonitor
ThousandEyes
Netcool
NNMi
HPSM
Remedy
IPAM
Infoblox
Siebel CRM
Cramer
Clarify
SolarWinds
Grafana
ELK
Ansible
Python
Certification
ITIL V3 Certified
ITIL Intermediate
Six Sigma Green Belt & Lean Management
Cisco Certified Network Associate (CCNA)
Tools And Platforms
ServiceNow (ITSM, CMDB, runbooks)
LogicMonitor
ThousandEyes
Netcool
NNMi
HPSM
Remedy
IPAM/Infoblox
Siebel CRM
Cramer
Clarify
SolarWinds
Grafana/ELK
Ansible & Python (oversight)
Timeline
Global Infrastructure & Delivery Manager
Koch Business Solutions
08.2021 - Current
Senior Team Leader - Network Operations & Delivery
Ooredoo Qatar (Salaam Technologies)
03.2017 - 07.2021
Assistant Manager - Incident Management | Service Consultant until 2015