Shreyas S Karkera
Bengaluru,Karnataka
Summary
Network Operations & Delivery Leader with 15 years' experience managing 24×7 NOCs and driving large-scale network rollouts. I balance day-to-day uptime (incident command, KPI/SLA governance, automation) with end-to-end delivery (scope, budget, vendor, cutover). Proven in both steady-state operations and complex transformation programs, across enterprise, telecom, and government environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Global Infrastructure & Delivery Manager
Koch Business Solutions
08.2021 - Current
- Oversaw global network delivery and 24×7 operations across 120+ sites, leading a 45-member team through SD-WAN rollouts, cloud migrations, data center moves, and hardware refreshes.
- Led $50M+ in global network transformation programs, including SD-WAN deployment, MAN buildouts, cloud migration, and operational readiness.
- Managed a 45-member network delivery and operations team, covering infra rollouts, M&A transitions, hardware refresh, and steady-state NOC integration across global locations.
- Drove cost optimization of $8M-$10M by automating repeatable delivery tasks and negotiating vendor SLAs, while maintaining velocity across the $50M delivery portfolio.
- Directed full-cycle enterprise data center migration (Lisle to Wichita), including application movement, infra provisioning, stakeholder alignment, and cutover execution.
- Led Molex Fusion deployment & hardware refresh across Asia, introducing automation that reduced per-site configuration time from hours to minutes, saving ~₹1.5L per location.
- Pioneered NOC-side server decommissioning automation, cutting effort from 5 hours to 30 minutes, improving ServiceNow closure rates, and freeing ops bandwidth for higher-value tasks.
Senior Team Leader - Network Operations & Delivery
Ooredoo Qatar (Salaam Technologies)
03.2017 - 07.2021
- Led NOC and network delivery for telecom and government projects, including 108-site rollouts and 24×7 ATM support. Managed a 26-member team across incidents, SLAs, and execution, ensuring service stability and on-time delivery.
- Delivered and supported $15M+ in infrastructure programs, including the 108-site rollout for Qatar's Ministry of Foreign Affairs, completed with full NOC integration and on-schedule go-live.
- Managed 26 engineers across NOC and delivery, handling day-to-day incident operations, escalations, rollout tracking, and service-level adherence.
- During a nationwide ATM network outage due to a fiber break, led emergency rerouting through secondary circuits, coordinated with telecom vendors, and restored 70% of branches within 2 hours.
- Acted as Escalation Manager for P1/P2 incidents, driving 90%+ SLA compliance and maintaining availability across public sector and enterprise customer networks.
- Led monthly service review meetings with clients, translating KPIs (MTTR, availability, ticket aging) into actionable service improvements and automation opportunities.
Assistant Manager - Incident Management | Service Consultant until 2015
Vodafone Global Services
09.2013 - 02.2017
- Led a 15-member global incident response team, ensuring uptime for high-value enterprise clients.
- Reduced network incident resolution time by 40% by implementing proactive monitoring, and root cause analysis (RCA), minimizing disruptions to enterprise clients.
- Optimized service delivery workflows, cutting incident backlog by ~25% and enhancing operational efficiency.
- Managed high-priority client escalations, ensuring near 100% SLA adherence and preventing service penalties.
- Implemented ITIL-aligned root cause analysis (RCA) framework, reducing repeat incidents by 35% and strengthening incident resolution.
Service Consultant - Network operations centre
Cable & Wireless Worldwide
06.2012 - 08.2013
- Ensured 24/7 network availability for enterprise clients, handling high-priority escalations.
- Reduced network downtime by 18%, improving system availability and service reliability.
- Implemented process improvements, reducing ticket resolution time by ~30% and enhancing efficiency.
- Led cross-functional incident management calls, ensuring faster service restoration and minimizing business disruption.
Technical Support Engineer (Bank of America)
HTMT Global Solutions Pvt. Ltd.
04.2010 - 01.2012
- Provided IT support for financial operations, ensuring system stability and security.
- Resolved 95% of IT support issues within SLA, reducing downtime-related financial losses.
- Trained new support engineers, reducing onboarding time by 10% and improving service efficiency.
Education
B.E. - Computer Science & Engineering
NMAMIT Nitte
01.2009
Skills
- Network operations and delivery
- WAN
- LAN
- SD-WAN
- DWDM
- MPLS
- Data center builds
- ITIL-based service management
- Incident management
- Change management
- Problem management
- SLA governance
- KPI governance
- MTTR reduction
- Automation workflows
- Capacity planning
- Vendor management
- Carrier management
- Agile
- Scrum
- Service transition
- Operational readiness
- ServiceNow
- LogicMonitor
- ThousandEyes
- Netcool
- NNMi
- HPSM
- Remedy
- IPAM
- Infoblox
- Siebel CRM
- Cramer
- Clarify
- SolarWinds
- Grafana
- ELK
- Ansible
- Python
Certification
- ITIL V3 Certified
- ITIL Intermediate
- Six Sigma Green Belt & Lean Management
- Cisco Certified Network Associate (CCNA)
Tools And Platforms
- ServiceNow (ITSM, CMDB, runbooks)
- LogicMonitor
- ThousandEyes
- Netcool
- NNMi
- HPSM
- Remedy
- IPAM/Infoblox
- Siebel CRM
- Cramer
- Clarify
- SolarWinds
- Grafana/ELK
- Ansible & Python (oversight)
Timeline
Global Infrastructure & Delivery Manager
Koch Business Solutions
08.2021 - Current
Senior Team Leader - Network Operations & Delivery
Ooredoo Qatar (Salaam Technologies)
03.2017 - 07.2021
Assistant Manager - Incident Management | Service Consultant until 2015
Vodafone Global Services
09.2013 - 02.2017
Service Consultant - Network operations centre
Cable & Wireless Worldwide
06.2012 - 08.2013
Technical Support Engineer (Bank of America)
HTMT Global Solutions Pvt. Ltd.
04.2010 - 01.2012
B.E. - Computer Science & Engineering
NMAMIT Nitte
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