Summary
Overview
Work History
Education
Skills
Certification
Tools And Platforms
Timeline
Generic

Shreyas S Karkera

Bengaluru,Karnataka

Summary

Network Operations & Delivery Leader with 15 years' experience managing 24×7 NOCs and driving large-scale network rollouts. I balance day-to-day uptime (incident command, KPI/SLA governance, automation) with end-to-end delivery (scope, budget, vendor, cutover). Proven in both steady-state operations and complex transformation programs, across enterprise, telecom, and government environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Global Infrastructure & Delivery Manager

Koch Business Solutions
08.2021 - Current
  • Oversaw global network delivery and 24×7 operations across 120+ sites, leading a 45-member team through SD-WAN rollouts, cloud migrations, data center moves, and hardware refreshes.
  • Led $50M+ in global network transformation programs, including SD-WAN deployment, MAN buildouts, cloud migration, and operational readiness.
  • Managed a 45-member network delivery and operations team, covering infra rollouts, M&A transitions, hardware refresh, and steady-state NOC integration across global locations.
  • Drove cost optimization of $8M-$10M by automating repeatable delivery tasks and negotiating vendor SLAs, while maintaining velocity across the $50M delivery portfolio.
  • Directed full-cycle enterprise data center migration (Lisle to Wichita), including application movement, infra provisioning, stakeholder alignment, and cutover execution.
  • Led Molex Fusion deployment & hardware refresh across Asia, introducing automation that reduced per-site configuration time from hours to minutes, saving ~₹1.5L per location.
  • Pioneered NOC-side server decommissioning automation, cutting effort from 5 hours to 30 minutes, improving ServiceNow closure rates, and freeing ops bandwidth for higher-value tasks.

Senior Team Leader - Network Operations & Delivery

Ooredoo Qatar (Salaam Technologies)
03.2017 - 07.2021
  • Led NOC and network delivery for telecom and government projects, including 108-site rollouts and 24×7 ATM support. Managed a 26-member team across incidents, SLAs, and execution, ensuring service stability and on-time delivery.
  • Delivered and supported $15M+ in infrastructure programs, including the 108-site rollout for Qatar's Ministry of Foreign Affairs, completed with full NOC integration and on-schedule go-live.
  • Managed 26 engineers across NOC and delivery, handling day-to-day incident operations, escalations, rollout tracking, and service-level adherence.
  • During a nationwide ATM network outage due to a fiber break, led emergency rerouting through secondary circuits, coordinated with telecom vendors, and restored 70% of branches within 2 hours.
  • Acted as Escalation Manager for P1/P2 incidents, driving 90%+ SLA compliance and maintaining availability across public sector and enterprise customer networks.
  • Led monthly service review meetings with clients, translating KPIs (MTTR, availability, ticket aging) into actionable service improvements and automation opportunities.

Assistant Manager - Incident Management | Service Consultant until 2015

Vodafone Global Services
09.2013 - 02.2017
  • Led a 15-member global incident response team, ensuring uptime for high-value enterprise clients.
  • Reduced network incident resolution time by 40% by implementing proactive monitoring, and root cause analysis (RCA), minimizing disruptions to enterprise clients.
  • Optimized service delivery workflows, cutting incident backlog by ~25% and enhancing operational efficiency.
  • Managed high-priority client escalations, ensuring near 100% SLA adherence and preventing service penalties.
  • Implemented ITIL-aligned root cause analysis (RCA) framework, reducing repeat incidents by 35% and strengthening incident resolution.

Service Consultant - Network operations centre

Cable & Wireless Worldwide
06.2012 - 08.2013
  • Ensured 24/7 network availability for enterprise clients, handling high-priority escalations.
  • Reduced network downtime by 18%, improving system availability and service reliability.
  • Implemented process improvements, reducing ticket resolution time by ~30% and enhancing efficiency.
  • Led cross-functional incident management calls, ensuring faster service restoration and minimizing business disruption.

Technical Support Engineer (Bank of America)

HTMT Global Solutions Pvt. Ltd.
04.2010 - 01.2012
  • Provided IT support for financial operations, ensuring system stability and security.
  • Resolved 95% of IT support issues within SLA, reducing downtime-related financial losses.
  • Trained new support engineers, reducing onboarding time by 10% and improving service efficiency.

Education

B.E. - Computer Science & Engineering

NMAMIT Nitte
01.2009

Skills

  • Network operations and delivery
  • WAN
  • LAN
  • SD-WAN
  • DWDM
  • MPLS
  • Data center builds
  • ITIL-based service management
  • Incident management
  • Change management
  • Problem management
  • SLA governance
  • KPI governance
  • MTTR reduction
  • Automation workflows
  • Capacity planning
  • Vendor management
  • Carrier management
  • Agile
  • Scrum
  • Service transition
  • Operational readiness
  • ServiceNow
  • LogicMonitor
  • ThousandEyes
  • Netcool
  • NNMi
  • HPSM
  • Remedy
  • IPAM
  • Infoblox
  • Siebel CRM
  • Cramer
  • Clarify
  • SolarWinds
  • Grafana
  • ELK
  • Ansible
  • Python

Certification

  • ITIL V3 Certified
  • ITIL Intermediate
  • Six Sigma Green Belt & Lean Management
  • Cisco Certified Network Associate (CCNA)

Tools And Platforms

  • ServiceNow (ITSM, CMDB, runbooks)
  • LogicMonitor
  • ThousandEyes
  • Netcool
  • NNMi
  • HPSM
  • Remedy
  • IPAM/Infoblox
  • Siebel CRM
  • Cramer
  • Clarify
  • SolarWinds
  • Grafana/ELK
  • Ansible & Python (oversight)

Timeline

Global Infrastructure & Delivery Manager

Koch Business Solutions
08.2021 - Current

Senior Team Leader - Network Operations & Delivery

Ooredoo Qatar (Salaam Technologies)
03.2017 - 07.2021

Assistant Manager - Incident Management | Service Consultant until 2015

Vodafone Global Services
09.2013 - 02.2017

Service Consultant - Network operations centre

Cable & Wireless Worldwide
06.2012 - 08.2013

Technical Support Engineer (Bank of America)

HTMT Global Solutions Pvt. Ltd.
04.2010 - 01.2012

B.E. - Computer Science & Engineering

NMAMIT Nitte
Shreyas S Karkera