Summary
Overview
Work History
Education
Skills
Certification
Languages
Summary
Accomplishments
Timeline
Generic
Shreyash Gupta

Shreyash Gupta

Bengaluru

Summary

With a proven track record at Microsoft, I excel in delivering technical support and system solutions, including PowerScribe and Veritas NetBackup. My expertise spans across VMware, cloud technologies, and collaborative problem-solving, achieving a 95% issue resolution rate within SLA. Skilled in both technical innovation and cross-functional team leadership, I drive customer satisfaction and system efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Engineer II

Microsoft
Bengalore
08.2024 - Current
  • Technical Support & Troubleshooting:Provided tier-2 support for PowerScribe users, diagnosing and resolving technical issues related to voice recognition, dictation, and integration with medical imaging systems (PACS, RIS, EMR).Resolved 95% of issues reported by customers within SLA timelines. Collaborated with cross-functional teams to escalate and resolve complex issues, ensuring high customer satisfaction.
  • Software Installation & Configuration:Led the installation and configuration of PowerScribe software for new clients, ensuring compatibility with existing infrastructure and integration with radiology systems.Installed and configured PowerScribe on over 150 client systems, ensuring optimal system performance.
  • System Maintenance & Upgrades:Performed routine system monitoring, maintenance, and patch updates for PowerScribe installations.Managed system upgrades and patches across multiple client sites, ensuring minimal downtime and no data loss during transitions.

Senior Technical Support Engineer

Veritas Technology
06.2021 - Current
  • Serves as a Senior Technical Support Engineer
  • Serving as a technical support engineer and offering round-the-clock assistance to clients worldwide
  • Resolving problems related to troubleshooting NetBackup
  • Exposure to the NetBackup core, device settings, SLPs, and different status code
  • Experience working in a variety of settings, including Windows 2008/2012/2016, Linux RHEL 6.x, 7.x, Aix, and Solaris 9
  • Providing support on compatibility-check, NBCC in installation and upgradation cases
  • Developing NetBackup alternatives such as Cloud, Vmware
  • Investigating and resolving connectivity problems among master, media, and client servers
  • Setting up and debugging cloud storage servers and OST (MSDP/DD/HP-Store Once) servers
  • Configuring Policies, STUs, DSSU, Storage unit groups
  • Configuring Auto Image replication (AIR) between Production & DR
  • Setting Up Storage Lifecycle Policies
  • Managing Tape alerts, Drive cleanings and device diagnosis
  • Planning and resolving problems with disaster recovery
  • Examining the logs and resolving the issues
  • Collaborating with backline engineers on any issues that are escalated
  • In charge of managing knowledge, especially developing technologies
  • Exposure on Disk backups using advanced disk, MSDP & VTL
  • Mentoring newcomers on calls and cases during their initial phases
  • Serving as a SWARM lead for knowledge management and cooperation
  • Trained Veritas Engineer on Vmware and Cloud Point

Technology Analyst

Infosys Ltd
06.2019 - 07.2021
  • Veritas NetBackup 7.x, 8.x, 9.x, and 10.x experience is required
  • Actively address a variety of NetBackup-related issues
  • Media estimation for the weekly backup per robot
  • Backup and Disaster Recovery strategy for organization
  • Outstanding proficiency in configuring and upkeep of VERITAS NetBackup software on tape-based and disk-based appliances
  • Monthly restore Drill Activity
  • Debugging EMC Networker Backup Tool's Backup Failure
  • Networker versions 9.X and 19.x were worked on
  • Worked on Data domain and Tape library attached on Networker backup server
  • Backup Failure on Networker on File, Database (SQL), NDMP and VM backup
  • Handling Isilon Backup & restore, Windows Azure Backup, database Module backup (MS SQL, Oracle, DB2)
  • Migration of Server on Azure cloud backup solution
  • Worked basics on Rubrik Backup Environment
  • Overseeing the cloud backup system
  • Solving problems
  • Storage Skill; CIFS and NFS share creation and L1 level Monitoring of Isilon Storage
  • LUN creation, Expansion of LUN

Back Up Admin

Magna Infotech
06.2018 - 05.2019
  • Company Overview: MAJORCLIENTS: Telecom Client
  • Experience in Veritas NetBackup 7.x and 8.x and can work actively in all sorts of issues on NetBackup domain
  • Media estimation for the weekly backup per robot
  • Backup and Disaster Recovery strategy for organization
  • Excellent skills in implementation / maintaining VERITAS NetBackup Software on tape, disk-based appliances
  • Keeping an eye on the weekly crucial offline backup and resolving any problems
  • MAJORCLIENTS: Telecom Client

Customer Support Engineer

Ace Data Device Private Limited
05.2017 - 06.2018
  • Company Overview: MAJORCLIENTS: Healthcare Industries
  • Provide cloud back-up solutions for desktops and servers
  • Root cause diagnosis in case of back-up job failure
  • Providing recovery of the data using Asigra and Net Back-up tools based on latest or the demand date of back-up
  • Involved in Configuration of a new back-upset for new client or the extension from the current client
  • Involved in creating VPN connection from R-network to Cloud network (Azure, AWS)
  • Involved in creating Virtual machine on AWS and Azure
  • Involved in mounting storage S3, AC2
  • Also involved in monitoring the back-up and configuration on cloud
  • Involved in creating active directory on cloud
  • In charge of setting priorities, allocating tasks, and keeping an eye on the problems during backup and recovery
  • MAJORCLIENTS: Healthcare Industries

L2 Support Engineer

Net Connect Pvt Ltd / Darsh Outsourcing / CBSI
01.2015 - 04.2017
  • Installation and management of Network switches and Routers of all types
  • Installation of Application Packages as per the requirement of users
  • Installation of different operating systems
  • Specializing in troubleshooting desktop and server hardware and software levels
  • Coordination with third parties and handling the escalations
  • Managing Incidents and Changes of all types

Education

B.Tech -

Raj Kumar Goel Institute Of Technology
Ghaziabad
06-2014

Skills

  • Veritas NetBackup
  • EMC Networker
  • VMware
  • Cloud Point
  • Kubernetes
  • Windows
  • Linux
  • Powerscribe
  • HL7
  • Rest API

Certification

  • CCNA, CISCO Id: CSCO12988305
  • ITIL Certified
  • AWS Cloud Practitioner
  • Cloud Finops
  • Docker For Beginner, Udemy
  • Kubernetes, Udemy
  • Vmware vSphere Exsi and Vcenter Admin

Languages

  • English
  • Hindi

Summary

Technical support engineer with over 10 years of global experience overseeing support operations and application services. A track record of success putting new technical and customer support initiatives into practice. Competent in increasing productivity and dependability while determining critical support needs. An engineer skilled in virtualization, cloud, and cluster computing., Veritas NetBackup, AWS Cloud Practitioner Certification, Certified in Docker and Cloud Finops, Powerscribe & HL7, Senior Technical Support Engineer, Veritas Technology, 20, Communicating with Tier 3 teams and resolving issues quickly, Sharing product configuration issues and feedback for future enhancements

Accomplishments

  • Employee of Year in Infosys and Veritas

Timeline

Service Engineer II

Microsoft
08.2024 - Current

Senior Technical Support Engineer

Veritas Technology
06.2021 - Current

Technology Analyst

Infosys Ltd
06.2019 - 07.2021

Back Up Admin

Magna Infotech
06.2018 - 05.2019

Customer Support Engineer

Ace Data Device Private Limited
05.2017 - 06.2018

L2 Support Engineer

Net Connect Pvt Ltd / Darsh Outsourcing / CBSI
01.2015 - 04.2017

B.Tech -

Raj Kumar Goel Institute Of Technology

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Shreyash Gupta